Holly Herren
Lawrence
Summary
Results-driven outside sales representative with a strong focus on customer support and client relations. Successfully improved customer support response times by 21-30%, demonstrating an ability to enhance service efficiency while driving sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outside Sales Representative, Trusted Advisor
Terminix
Memphis
03.2023 - Current
- Conducted outbound calls to current customers to promote multi-point home inspections and sell pest control services
- Called current customers to present additional services, including mosquito control and tick control, alongside pest control and termite control
- Assisting new and current Terminix customers with inquiries about their pest control services
Human Health Specialist
Medica Health Plans
Minneapolis
05.2020 - 12.2020
- Coordinated Telehealth appointments and in-home health visits, improving access to healthcare services
- Established health assessments for three nurse practitioners in Minnesota, enhancing patient care delivery
- Collaborated with nurses to efficiently cancel or reschedule visits, ensuring optimal patient scheduling
- Managed 50-100 inbound and outbound calls daily to assist patients with their inquiries.
Education
Medical Billing & Coding -
Bryan University
Tempe, AZ04-2026
Medical Assisting -
Bryan University
Tempe, AZ04-2024
High school diploma -
Wilson High School
Wilson, KS03-2023
Skills
- Sales
- B2B sales
- Sales strategies
- Account management
- Client relationship management
- Customer service
- Customer support
- Client services
- Customer care
- Patient support
- Time management
- Multitasking
- Organizational skills
- Computer skills
- Computer literacy
- Microsoft Office
- Microsoft Word
- CRM software
- CRM tracking
- Help Desk
- Electronic health records (EHR) management
- EMR systems
- Medical coding
- Medical billing
- Medical terminology
- HIPAA
- Regulatory compliance
- Documentation review
- Clerical work
- Data entry
- Patient scheduling systems
- Patient appointment follow-ups
- Patient inquiry resolution
- Phone etiquette
- Phone call management
- Client phone interaction
- Appointment scheduling
- Customer support improvement
- Relationship building
- Client relationship development
- Clinic
- Medical law
- VPN
- Live chat
- Friendly and cheerful
- Customer support specialist experience
- Communication skills
- Motivated team player
- Flexible schedule
- Customer Service-oriented
- Relationship building
- Client relationship development
- Customer Service-oriented
- Flexible schedule
- Motivated team player
- Friendly and cheerful
Certification
- Driver's License CCMA Certification April 2024 to April 2026 National Healthcareer Association Certified Clinical Medical Assistant
- Certified Medical Administrative Assistant
- CNA
- BLS Certification
- Certified Medication Aide
- NCMA
- First Aid Certification
- CPR Certification
- Certified Medical Assistant
Personal Information
- Driving License: Driver's License
- Availability: Monday-Friday
- Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
Outside Sales Representative, Trusted Advisor
Terminix
03.2023 - Current
Human Health Specialist
Medica Health Plans
05.2020 - 12.2020
Medical Billing & Coding -
Bryan University
Medical Assisting -
Bryan University
High school diploma -
Wilson High School