Summary
Work History
Education
Skills
City
State
Zip
Career Note
Street
References
Timeline
Generic

Jennifer Collins

Clearfield,PA

Summary

Customer Service Specialist with over two decades of expertise in the insurance and financial services sectors, proficient in managing client and agent inquiries and delivering top-notch customer support. Demonstrates a deep understanding of insurance products, services, and industry best practices to exceed key performance indicators. Committed to fostering team success and skilled in supervisory roles, coaching peers, problem-solving and retention.

Work History

Gold Trusted Advisor

Liberty Mutual Insurance/Safeco Division
06.2022 - Current
  • Promptly responds to inbound calls, providing expert assistance to agents and policyholders
  • Exhibits authoritative knowledge of insurance products and services, ensuring customer satisfaction and boosting customer retention
  • Delivers enthusiastic customer service, addressing billing and coverage inquiries professionally
  • Pro-actively identified opportunities for upselling and cross-selling opportunities, contributing to revenue increase
  • Developed and cultivated lucrative relationships with both peers and clients through effective communication and exemplary interpersonal skills
  • Collaboratively worked within a team and independently, demonstrating flexibility and adaptability
  • Consistently outperforms performance metrics, demonstrating proficiency, commitment, and diligence.

Customer Support & Retention Specialist

Kaplan Test Prep
10.2020 - 06.2022
  • Managed customer inquiries via phone, email and chat with professionalism and courtesy
  • Elevated customer retention rates through targeted support and engagement initiatives
  • Guided students through product features, enhancing their understanding and application
  • Troubleshot and resolved student concerns or complaints promptly to ensure satisfaction as outlined in the escalation policy
  • Exhibit strong listening skills and the ability to stay focused on the student experience
  • Serve as a resource for students and clients regarding core product lines, services, and compliance regulations
  • Understand product attributes and how they supported student learning
  • Dedicated team-player who embraced teamwork but also work independently.

Licensed Sales Producer

Allstate Insurance
03.2015 - 10.2020
  • Spearheaded business development through a structured direct solicitation program
  • Cultivated client relationships via consistent support and guidance
  • Enhanced client retention through strategic insurance solutions and personalized service
  • Managed policy transactions meticulously, guaranteeing client data accuracy and satisfaction
  • Provided continual support to clients, clarifying complex policy details
  • Conducted detailed fact-finding sessions to ascertain client coverage needs
  • Played a key role in maintaining high-quality business operations by implementing company standards
  • Exhibited proficiency in understanding and addressing client needs, resulting in exceeding sales targets.

Education

Actively pursuing my CPCU Designation -

Leadership Development-Completed 10-month program -

06.2008

Property and Casualty Insurance License -

06.2000

Ridgway Area High School, Ridgway, PA-Received High School Diploma -

06.1995

Skills

    Problem-Solving

    Relationship Building

    Goal Oriented

    Product Knowledge

    Supervisory Experience

    Coaching Experience

    Sales

    Standard Operating Procedures

    Retention

    Account Management

    Client Relationships

    Due Diligence

City

Clearfield

State

PA

Zip

16830

Career Note

Additional Tenure as a Branch Manager at First Commonwealth Bank, Customer Service Supervisor & Manager at SMP Home Medical and as a Customer Service & Sales Representative at State Farm Insurance

Street

717 McBride Street

References

Exceptional personal and professional references available upon your request.

Timeline

Gold Trusted Advisor

Liberty Mutual Insurance/Safeco Division
06.2022 - Current

Customer Support & Retention Specialist

Kaplan Test Prep
10.2020 - 06.2022

Licensed Sales Producer

Allstate Insurance
03.2015 - 10.2020

Actively pursuing my CPCU Designation -

Leadership Development-Completed 10-month program -

Property and Casualty Insurance License -

Ridgway Area High School, Ridgway, PA-Received High School Diploma -

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Jennifer Collins