Gold Trusted Advisor
Liberty Mutual Insurance/Safeco Division
2022.06 - Current
- Promptly responds to inbound calls, providing expert assistance to agents and policyholders
- Exhibits authoritative knowledge of insurance products and services, ensuring customer satisfaction and boosting customer retention
- Delivers enthusiastic customer service, addressing billing and coverage inquiries professionally
- Pro-actively identified opportunities for upselling and cross-selling opportunities, contributing to revenue increase
- Developed and cultivated lucrative relationships with both peers and clients through effective communication and exemplary interpersonal skills
- Collaboratively worked within a team and independently, demonstrating flexibility and adaptability
- Consistently outperforms performance metrics, demonstrating proficiency, commitment, and diligence.
