Jeanette Fuentes
Waco,TX
Summary
Customer-focused professional with expertise in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly with teams to adapt to evolving needs while driving results through efficient and empathetic support.
Overview
1
1
Language
16
16
years of professional experience
Work History
Senior Loan Officer
Texans Credit
08.2025 - Current
- Developed tailored financing solutions based on client needs and market conditions.
- Evaluated loan applications to determine creditworthiness and risk factors.
- Streamlined loan processing workflows, improving turnaround times and customer satisfaction.
- Mentored junior loan officers, enhancing team performance through training sessions.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
Patient Services Representative
Waco Family Medicine
04.2024 - 03.2025
- Executed patient registration and scheduling in fast-paced environment, ensuring accuracy and efficiency.
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Fostered positive patient relationships through courteous service during check-in and check-out.
- Maintained cleanliness of the reception area including stocking supplies and organizing paperwork.
- Organized and compiled medical records for new patients using electronic health records system, enhancing data accessibility.
Staffing Specialist
Placements Unlimited
10.2020 - 03.2024
- Recruited and interviewed job seekers for businesses and individual clients, aligning talent with organizational needs. Conducted manpower planning to identify required positions and determine ideal candidate profiles.
- Conducted recruitment efforts to attract qualified candidates.
- Performed selection of candidates based on qualifications.
- Conducted workforce orientation to integrate new hires.
- Coordinated training and development initiatives to enhance employee skills.
Dispatcher
Grande Communications
11.2010 - 09.2020
- Coordinated and communicated vital information, including customer orders, service requests, and emergency alerts.
- Coordinated daily operations between field technicians and customers to enhance service efficiency.
- Managed dispatch scheduling using advanced routing software to optimize response times.
Education
High School Diploma -
University HIgh School
Waco, TX05.1983
Skills
- Transaction management
- Data management
- Loan processing
- Appointment coordination
- Loan underwriting
- Data management
- Phone and email communication
- Service excellence
LANGUAGES
Fluent in Spanish
Timeline
Senior Loan Officer
Texans Credit
08.2025 - Current
Patient Services Representative
Waco Family Medicine
04.2024 - 03.2025
Staffing Specialist
Placements Unlimited
10.2020 - 03.2024
Dispatcher
Grande Communications
11.2010 - 09.2020
High School Diploma -
University HIgh School