Jeanette Gil-Balbuena
AltaMed Health Services Corporation
Anaheim,CA
2
Languages
1
Certification
18
years of professional experience
Licensed Vocational Nurse (LVN) with over 16 years of healthcare experience in ambulatory care, home-based primary care, care coordination, and clinical operations. Proven leader with extensive experience training new staff, improving workflows, and supporting high-risk patient populations. Skilled in patient assessment, venipuncture, IV therapy, care coordination, Epic EHR, quality improvement, and clinical leadership. Bilingual in English and Spanish with a passion for delivering compassionate, patient-centered care while driving operational excellence.
Work History
Home Visit Program Lead Coordinator
1 Year 1 Month- Lead daily operations for the Clinician Home Visit Program.
- Interview and onboard new staff.
- Train and mentor new coordinators and clinical staff to ensure program consistency and quality.
- Develop workflows, SOPs, and tracking tools to streamline operations and enhance staff efficiency.
- Participate in leadership meetings and quality improvement initiatives.
- Coordinate care among providers, specialists, and community resources to improve patient outcomes and resource utilization.
- Serve as the primary resource for scheduling, referrals, and Epic documentation.
- Create training materials and standardized department processes.
- Specialize as Referral Specialist, expediting patient access to specialty care and assist with coordinating patient appointments with specialty clinics.
- Manage case management and care coordination, improving patient outcomes
- Perform clinical duties including medication administration, venipuncture, wound care, ear lavage, immunizations.
- Verify patient insurance eligibility, benefits, and coverage prior to appointments.
- Conduct patient outreach to schedule appointments, confirm visits, and coordinate follow-up care.
Home Visit Program Coordinator
6 Years 4 Months- Coordinated comprehensive care plans for homebound and high-risk patients, ensuring timely access to necessary services.
- Scheduled appointments, managed referrals, and secured authorizations to streamline patient care pathways.
- Facilitated communication among providers, patients, and insurance plans to enhance care coordination.
- Maintained accurate Epic documentation.
- Assisted providers during home visits.
- Performed clinical duties including medication administration, venipuncture, blood withdrawal, wound care, and patient education.
- Collaborate with providers to coordinate care plans for high-risk and homebound patients.
- Managed scheduling appointments and coordinating follow-up care for patients.
- Coordinated insurance verification processes to ensure accurate billing and claim submissions.
Medical Assistant
6 Years 4 Months- Assisted in administering medications and vaccinations under physician supervision to enhance patient care.
- Educated patients on treatment plans and preventive care options, fostering improved health literacy and engagement.
- Conducted routine lab tests and collected samples, maintaining strict adherence to protocols for quality assurance.
- Managed patient intake processes, ensuring accurate documentation and efficient flow of information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Operated sterilization equipment to ensure compliance with health and safety standards.
- Trained new staff on office protocols, enhancing team performance and efficiency in patient care processes.
Front and Back Office Medical Assistant
3 Years 9 Months- Coordinated patient appointments and managed scheduling to enhance office efficiency.
- Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.
- Administered vaccinations and medications to pediatric patients, ensuring compliance with safety protocols.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
Education
Licensed Vocational Nurse - Vocational Nursing
Medical Assistant
High School Diploma
Skills
Patient Assessment
Medication Administration
Venipuncture and Blood Withdrawal
Wound Care
Home-Based Patient Care
Referral Management
Insurance Verification
Vital Signs
Workflow Development
Team Leadership
Staff Training
Onboarding - Preceptor/Mentor
Immunizations
Certification
- California Licensed Vocational Nurse
- IV Therapy & Blood Withdrawal
- CPR/BLS Certification
Languages
English
Spanish
Timeline
Home Visit Program Lead Coordinator
AltaMed Health Services Corporation
06.2025 - CurrentRead More
Home Visit Program Coordinator
AltaMed Health Services Corporation
02.2019 - 06.2025Read More
Medical Assistant
AltaMed Health Services Corporation
10.2012 - 02.2019Read More
Front and Back Office Medical Assistant
Sunshine Kids Medical Associates
01.2009 - 10.2012Read More
Concorde Career College
Licensed Vocational Nurse from Vocational Nursing
Read More
Everest College
Medical Assistant
Read More
Lorin Griset Academy
High School Diploma
Read More