Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jeanette Giossi

Jeanette Giossi

Medford,OR

Summary

Dynamic operations supervisor with a proven track record at Emergency Communications of Southern Oregon, excelling in performance monitoring and staff supervision. Expert in assisting with the review of operational guidelines, recommending enhancements to the training programs and fostering a culture of excellence. Adept at task delegation and maintaining confidentiality, ensuring efficient and effective service delivery.

Overview

2026
2026
years of professional experience

Work History

Operations Supervisor

Emergency Communications of Southern Oregon
09.2007 - Current
  • Supervise emergency telecommunications processing of 911 emergency and non-emergent calls for law enforcement, fire and medical assistance.
  • Investigate complaints from citizens, partner agencies and agency representatives.
  • Assist in the development and review of standard operational guidelines, participate in the review and enforcement of policies, plans, processes, systems and procedures.
  • Participate in the agency training program; identify training needs and make suggestions and assist with training schedules.
  • Act as a liaison between the agency and partner agencies, stakeholders and the public.
  • Review the performance of subordinate staff; monitor performance and provide coaching for improvement and development; recommend discipline as necessary.
  • Perform dispatch functions to assist on a regular basis.

Office Manager/Human Resource Manager

Indiana Home Health
2002 - 2005
  • Managed a busy 24 hour home health operation with over 80 employees under my direct supervision.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Completed background checks for prospective employees.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or in person.
  • Maintained accurate financial including reconciling timesheets for payroll.
  • Oversaw office and medical inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Hanford Joint Union High School
Hanford
01-1986

Skills

  • Performance monitoring and improvement
  • Staff supervision
  • Employee development
  • Project planning and management
  • Scheduling coordination
  • Multitasking and organization
  • Coaching and mentoring

Accomplishments

Was nominated by subordinate staff for the APCO National Supervisor of the Year Award.


Have received numerous commendations from peers, subordinates, managers, users and the public.

Timeline

Operations Supervisor

Emergency Communications of Southern Oregon
09.2007 - Current

Office Manager/Human Resource Manager

Indiana Home Health
2002 - 2005

High School Diploma -

Hanford Joint Union High School

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