Work Preference
Summary
Work History
Education
Skills
Languages
Timeline
Generic
JEANETTE GOMEZ
Open To Work
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JEANETTE GOMEZ

Adninistration
Whittier,CA.

Work Preference

Desired Job Title

Research Studies Field Locator & Interviewer - Top Refusal ConverterAnswering Service TechnicianHuman Services Technician IIIOffice Service Technician II / Office Service AssistantEnrollment Services Representative

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Whittier, CA., US
Open to relocation: Yes

Summary

Dependable and highly adaptable professional with extensive experience in research field operations, interviewing, locating, public assistance casework, and administrative support. Known for strong communication, precision, and the ability to work independently in fast-paced environments. Seeking a long-term role with a reputable organization that values quality, integrity, and professionalism.

Work History

Research Studies Field Locator & Interviewer - Top Refusal Converter

@NORC at the University of Chicago ,RTI & WESTAT
Nationwide
Nationwide
  • Converted highest number of refusals in Southern California, enhancing respondent engagement.
  • Located hard-to-reach respondents using LexisNexis, Accurint, and other tools, improving response rates.
  • Conducted structured interviews using computer-assisted systems and standardized protocols.
  • Performed comprehensive medical data collection, including height, weight, saliva, blood samples, and biometrics.
  • Administered standardized tests to high school groups exceeding 50 students.
  • Administered standardized hearing and smell tests following stringent safety procedures.
  • Conducted pre-K observations utilizing Teachstone scoring guidelines.
  • Maintained accurate case notes, logs, and daily productivity reports to ensure data integrity and compliance.

Answering Service Technician

Juarez & Associates
Los Angeles
  • Managed high-volume inbound calls, ensuring accurate message delivery for effective communication.
  • Screened, prioritized, and routed calls to appropriate departments.
  • Maintained detailed message logs and ensured timely follow-up.
  • Provided customer support, resolving basic inquiries to enhance customer satisfaction.
  • Used multi-line phone systems and call-management software.
  • Assisted with clerical tasks including data entry and communication tracking.
  • Conducted routine maintenance, ensuring optimal system operation for consistent service delivery.

Human Services Technician III

Kern County Department of Human Services
Bakersfield
  • Oversaw public assistance cases, ensuring compliance with regulations and accuracy of documentation for effective service delivery.
  • Administered standardized assessments in schools, homes, and community settings.
  • Conducted structured interviews using CAPI systems and hard-copy questionnaires to gather critical client information.
  • Conducted recertification's, case audits, and quarterly reporting.
  • Performed data entry and maintained logs while processing mail and preparing client packets to streamline case management.
  • Located elusive study participants through field visits and investigative tools.
  • Observed and rated classroom, school, and home environments.
  • Researched available resources within the community that could benefit our clients' overall wellbeing.

Office Service Technician II / Office Service Assistant

Kern County Department of Human Services
Bakersfield
  • Addressed public inquiries and facilitated support for internal departments.
  • Performed faxing, copying, scanning, call screening, and file distribution.
  • Organized appointment logs for streamlined office operations, routed mail, and managed office supply inventory.
  • Compiled renewal packets and translated documents for effective communication.
  • Prepared invoices, reviewed purchase orders, and resolved discrepancies.
  • Assisted in dispatching processes to enhance logistical operations, accounts payable/receivable, ledger maintenance, and billing.
  • Tracked and organized time sheets for accurate payroll processing for 8-15 employees.

Enrollment Services Representative

Maximus Inc.
Bakersfield
  • Provided comprehensive customer service and guided participants through enrollment process, improving their understanding of available options.
  • Completed enrollment for participants in State Managed Care Programs at various locations.
  • Delivered group presentations explaining available health plans and features.
  • Traveled to multiple County offices to complete enrollments, enhancing accessibility for participants.
  • Maintained accurate ledger books and enrollment records to ensure compliance and facilitate audits.
  • Ensured confidentiality and adherence to state program guidelines.

Secretary

Vasquez Pallets
Compton
  • Answered phones and routed calls while assisting customers and vendors to enhance communication and service efficiency.
  • Prepared correspondence and maintained records to ensure smooth daily office operations and effective information management.
  • Provided clerical support by organizing files, entering data accurately, and preparing essential documents to streamline office functions.

Education

Pre-K CLASS Observation Training -

Teachstone
Charlottesville, VA
Charlottesville, VA

Bilingual Certificate (Verbal) -

Cal State Bakersfield

High School Diploma -

Lynwood High School

Skills

  • Advanced Locating (LexisNexis, Accurint)
  • Structured Interviews & Data Collection
  • Medical & Biometrics Collection
  • CLASS Pre-K Observations
  • Large-Group Test Administration
  • Case Management (150-180 cases)
  • Document Translation (English/Spanish)
  • Multi-Line Phone Systems
  • Office Administration and Clerical Support
  • Microsoft Office & Database Systems
  • SFIS Fingerprinting System
  • Customer Service & Public Interaction

Languages

Spanish
Native/ Bilingual

Timeline

Secretary

Vasquez Pallets

Enrollment Services Representative

Maximus Inc.

Office Service Technician II / Office Service Assistant

Kern County Department of Human Services

Human Services Technician III

Kern County Department of Human Services

Answering Service Technician

Juarez & Associates

Research Studies Field Locator & Interviewer - Top Refusal Converter

@NORC at the University of Chicago ,RTI & WESTAT
Nationwide

Pre-K CLASS Observation Training -

Teachstone

Bilingual Certificate (Verbal) -

Cal State Bakersfield

High School Diploma -

Lynwood High School

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JEANETTE GOMEZAdninistration