JEANETTE GOMEZ
Whittier,CA
Summary
Dependable and highly adaptable professional with extensive experience in customer service, public assistance casework, and administrative support. Recognized for strong communication, precision, and the ability to effectively assess and resolve client inquiries in fast-paced environments. Seeking a long-term role with a reputable organization that values quality, integrity, and professionalism.
Overview
1
1
Language
Work History
Research Studies Field Locator & Interviewer - Top Refusal Converter
@NORC at the University of Chicago ,RTI & WESTAT
Nationwide
- Converted the highest number of refusals in Southern California, enhancing respondent engagement.
- Conducted structured interviews using computer-assisted systems and standardized protocols to gather critical client information.
- Located hard-to-reach respondents using LexisNexis and Accurint, improving response rates.
Answering Service Technician
Juarez & Associates
Los Angeles, USA
- Managed high-volume inbound calls, ensuring accurate message delivery for effective communication.
- Provided customer support, resolving basic inquiries to enhance customer satisfaction.
- Maintained detailed message logs and ensured timely follow-up.
Human Services Technician III
Kern County Department of Human Services
Bakersfield, USA
- Oversaw public assistance cases, ensuring compliance with regulations and accuracy of documentation for effective service delivery.
- Conducted structured interviews using CAPI systems and hard-copy questionnaires to gather critical client information.
- Researched available resources within the community that could benefit clients' overall wellbeing.
Office Service Technician II / Office Service Assistant
Kern County Department of Human Services
Bakersfield, USA
- Addressed public inquiries and facilitated support for internal departments.
- Organized appointment logs for streamlined office operations, routed mail, and managed office supply inventory.
- Compiled renewal packets and translated documents for effective communication.
Enrollment Services Representative
Maximus Inc.
Bakersfield, USA
- Provided comprehensive customer service and guided participants through enrollment processes, improving their understanding of available options.
- Delivered group presentations explaining available health plans and features.
- Ensured confidentiality and adherence to state program guidelines.
Secretary
Vasquez Pallets
Compton, USA
- Answered phones and routed calls while assisting customers and vendors to enhance communication and service efficiency.
- Prepared correspondence and maintained records to ensure smooth daily office operations and effective information management.
- Provided clerical support by organizing files, entering data accurately, and preparing essential documents to streamline office functions.
Education
Pre-K CLASS Observation Training -
Teachstone
Charlottesville, VA
Bilingual Certificate (Verbal) -
Cal State Bakersfield
High School Diploma -
Lynwood High School
Skills
- Customer Service & Public Interaction
- Office Administration and Clerical Support
- Case Management (150-180 cases)
- Structured Interviews & Data Collection
- Microsoft Office & Database Systems
- CLASS Pre-K Observations
- Multi-Line Phone Systems
- Document Translation (English/Spanish)
- Advanced Locating (LexisNexis, Accurint)
- Medical & Biometrics Collection
- Large-Group Test Administration
Languages
Spanish
Contact
https://bold.pro/my/jeanette-gomez-260802164043/751r
Languages
5
Timeline
Research Studies Field Locator & Interviewer - Top Refusal Converter
@NORC at the University of Chicago ,RTI & WESTAT
Answering Service Technician
Juarez & Associates
Human Services Technician III
Kern County Department of Human Services
Office Service Technician II / Office Service Assistant
Kern County Department of Human Services
Enrollment Services Representative
Maximus Inc.
Secretary
Vasquez Pallets
Pre-K CLASS Observation Training -
Teachstone
Bilingual Certificate (Verbal) -
Cal State Bakersfield
High School Diploma -
Lynwood High School