Retail sales associate
Open To Work
Jeanette Harris
Self Employed Services
Oklahoma City,OK
1
Certification
4
years of post-secondary education
10
Years of experience
Customer Service Professional experienced in retail, cash handling, stocking, and online order fulfillment. Achieved operational efficiency and customer satisfaction through effective order management and staff training. Focused on enhancing client relationships and streamlining processes to support business objectives.
Work History
Owner, Residential Cleaning
3 Years 8 Months- Booked appointments, prepared quotes, collected payments, and coordinated supplies and travel for client visits, ensuring smooth operations.
- Maintained relationships with repeat customers and managed service requests, providing consistent service to three regular weekly clients during peak business periods.
- Directed CTRL+NET service operations and business strategy.
- Managed client onboarding and account relationships.
- Oversaw network support, troubleshooting, and maintenance workflows.
Digital Personal Shopper
10 Months- Picked and staged online orders, ensuring accuracy of items and substitutions for scheduled pickup.
- Delivered orders to customers by pickup deadlines and helped stock and face shelves.
- Picked online grocery orders for Walmart pickup and delivery customers.
- Selected fresh produce, meat, and pantry items from sales floor.
- Communicated substitutions and delays through Walmart app messaging.
Service Advisor
2 Years 9 Months- Managed 50 calls daily, scheduled appointments, checked in customers, and prepared service estimates to ensure smooth service operations.
- Processed invoices and payments, maintained receipts, and communicated updates between customers and technicians to enhance customer satisfaction.
- Advised customers on automotive maintenance, repairs, and service recommendations at Mid-Del Automotive.
- Greeted customers and documented vehicle concerns for service department intake.
- Coordinated repair orders with technicians and shop workflow at Mid-Del Automotive.
Order Puller
1 Year 9 Months- Operated RF scanner and pallet jack to efficiently pull 60–70 orders per shift, ensuring accurate quantities.
- Wrapped and transferred orders to assigned trucks, consistently adhering to pace and safety standards.
- Picked merchandise orders in Hobby Lobby distribution center using warehouse locations.
- Scanned items and verified order accuracy with handheld inventory equipment.
- Packed customer orders for shipment following Hobby Lobby quality standards.
Assistant Manager
2 Years 10 Months- Managed shifts and trained employees to ensure efficient operations, prepared schedules, tracked inventory, and resolved customer complaints to enhance customer satisfaction.
- Opened and closed store, counted cash drawers, prepared bank deposits, and operated Toast POS to maintain accurate financial records.
- Supervised Marble Slab Creamery shifts and supported daily store operations.
- Trained team members on customer service, product prep, and store standards.
- Managed cash drawer, POS transactions, and accurate payment handling.
Education
Associate of Science - Business Administration and Entrepreneurship
- in progress
- GPA: 3.2
- Coursework done online
Skills
Order management systems
Order fulfillment
Payment processing
Customer relationship management
Customer service
Complaint resolution
Appointment scheduling
Operational management
Staff training
Microsoft Office skills
Microsoft Excel
Business operations
Stocking and merchandising
Certification
Corporate Trainer Certification — Hooters of America, May 2012, Introduction to Microsoft Excel — Coursera, September 2024, Applied Marketing Strategies — Soomo Learning, June 2026
Certifications and Awards
Applied marketing strategies- Soomo learning
Intro to Microsoft excel- coursera
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
Oklahoma City, OK
Open to relocation:
Yes
Minimum Desired Compensation
$14/hr
Timeline
Digital Personal Shopper
Walmart
2025.01 - 2025.11Read More
Southern New Hampshire University
Associate of Science from Business Administration and Entrepreneurship
2023.07 - 2027.08Read More
Owner, Residential Cleaning
Self Employed Services
2023.02 - CurrentRead More
Service Advisor
Mid-Del Automotive
2022.04 - 2025.01Read More
Order Puller
Hobby Lobby Distribution Center
2019.05 - 2021.02Read More
Assistant Manager
Marble Slab Creamery
2017.02 - 2019.12Read More