Tanya Delagrange
Norton,Ohio
Summary
Dynamic customer service professional with extensive experience at TLD Business Solutions LLC, excelling in conflict resolution and effective communication. Proven ability to enhance customer satisfaction through adept problem-solving and attention to detail. Proficient in Zendesk and billing reconciliation, consistently delivering exceptional service and fostering positive customer relationships.
Overview
23
23
years of professional experience
Work History
Customer Service Agent/Self Employed Business Owner
TLD Business Solutions LLC
Norton, USA
01.2008 - Current
- I handle many duties daily. I handle customer order issues, billing issues, escalation calls, researching possible fraudulent charges. I also handle retail orders and customer experiences in the stores for 2 different businesses.
- Demonstrated excellent communication and problem-solving skills to resolve customer inquiries and provide exceptional service.
- Managed difficult situations with customers and can efficiently deescalate situations utilizing empathy and effective communication skills to find mutually beneficial solutions.
Medical Coder/Biller
Big Thumb Network
Akron, USA
04.2003 - 06.2008
- 2 years of experience as a Medical Coder/Biller in a busy healthcare facility.
- Proficient in using ICD-10, CPT, and HCPCS coding systems.
Education
Medical Assistant -
Akron Medical Dental Institute
Akron, Ohio05.1992
2 year Medical Legal Administrative Course -
Norton High School
Norton, Ohio05.1989
Skills
- Customer service and support
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Multitasking and organization
- Zendesk proficiency
- Microsoft Office 365 expertise
- Phone etiquette
- Customer complaint resolution
- Returns processing and exchanges
- Customer relations management
- Call center experience
- Issue follow-up and resolution
- Delivery tracking and logistics
- Inbound customer service skills
- Payment processing and order placement
- Active listening skills
- Empathy in interactions
- Oracle database management
- Excel proficiency
- Microsoft Outlook usage
- Customer engagement strategies
- Order management systems
- Fraud investigation techniques
- Billing reconciliation processes
- CRM software utilization
References
References available upon request.
Timeline
Customer Service Agent/Self Employed Business Owner
TLD Business Solutions LLC
01.2008 - Current
Medical Coder/Biller
Big Thumb Network
04.2003 - 06.2008
Medical Assistant -
Akron Medical Dental Institute
2 year Medical Legal Administrative Course -
Norton High School