Jeanette Herme
Converse
Summary
Client service specialist with a proven track record in management and customer service. Committed to enhancing customer experiences and streamlining operational processes. Experienced in leading retail teams to deliver outstanding service consistently. Expertise in comprehensive store operations with a focus on identifying and implementing improvements.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Wellmed Medical Group
San Antonio
10.2017 - 02.2025
- Resolved escalated customer issues with professionalism and efficiency.
- Developed training materials to enhance staff onboarding processes.
- Trained new hires on customer service protocols for improved performance.
- Monitored service interactions to uphold quality assurance standards.
- Implemented standard operating procedures for effective customer engagements.
- Fostered positive rapport with customers and team members to ensure a collaborative work environment.
- Evaluated employee performance and motivated staff to boost productivity.
- Collaborated with senior management to strategize improvements in service quality.
Cosmetic Beauty Advisor
Lancome
San Antonio
09.2017 - 03.2023
- Managed inventory levels and restocked shelves as needed.
- Demonstrated makeup application techniques to enhance customer satisfaction.
- Conducted product knowledge training sessions for new team members.
- Assisted customers with skin consultations to recommend suitable products.
- Collaborated with team members to promote sales events and special offers.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
Cosmetic Counter Manager
Estee Lauder
Saint Paul
04.1998 - 08.2017
- Managed daily operations of cosmetic counter to ensure smooth service delivery.
- Trained and mentored team members on product knowledge and customer engagement.
- Coordinated inventory management and restocking of cosmetic products efficiently.
- Implemented promotional strategies to enhance customer experience and drive sales.
- Managed cash registers accurately while processing transactions efficiently.
- Planned and implemented promotional events, communicating advertising, and sales information to beauty advisors and retail managers.
- Participated in team meetings to discuss strategies for increasing sales volumes.
- Trained and supervised counter personnel in customer service techniques.
- Established relationships with local media outlets for advertising campaigns.
Education
BBA - Business Administration And Management
University of Mn
Duluth, MN05-2000
High School Diploma -
Greenway High
1991
Skills
- Client relations and management
- Conflict resolution
- Team leadership
- Persuasion skills
- Attention to detail
- Deadline management
- Training and development
- Multi-tasking abilities
- Customer satisfaction focus
- Employee training and development
- Issue resolution strategies
- Service improvement
Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Implementation
- Assisted in implementation of new tracking system that resulted in improved patient care.
- Documentation
- Ensured charting accuracy through precise documentation.
- Training
- Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
Timeline
Customer Service Manager
Wellmed Medical Group
10.2017 - 02.2025
Cosmetic Beauty Advisor
Lancome
09.2017 - 03.2023
Cosmetic Counter Manager
Estee Lauder
04.1998 - 08.2017
High School Diploma -
Greenway High
BBA - Business Administration And Management
University of Mn
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