Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Keres

Las Vegas,NV

Summary

Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.

Overview

16
16
years of professional experience

Work History

Dasher

DoorDash
08.2022 - Current
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Processed customer payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Head Cashier Supervisor

The Home Depot Inc
02.2018 - 08.2022
  • Key Holder Opening and Closing all cash registers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Hostess

Rainforest Cafe
01.2012 - 02.2014
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Hostess/Waitress

Buffalo Wild Wings
01.2009 - 12.2011
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.

Sales Associate Specialist

Petco
03.2008 - 03.2009
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Silverado High School
Las Vegas, NV

Skills

  • Guest service experience
  • Cash Handling and Inventory control
  • Day to day Operational Support
  • Food handler and TAM certified
  • High-Volume Work Environment
  • Services operational support
  • POS and reservation software experience
  • Customer Recovery Experience

Timeline

Dasher

DoorDash
08.2022 - Current

Head Cashier Supervisor

The Home Depot Inc
02.2018 - 08.2022

Hostess

Rainforest Cafe
01.2012 - 02.2014

Hostess/Waitress

Buffalo Wild Wings
01.2009 - 12.2011

Sales Associate Specialist

Petco
03.2008 - 03.2009

High School Diploma -

Silverado High School

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Jeanette Keres