Jeanette Lawrence
Aurora,CO
Summary
I worked in the customer service industry for 15yrs. I am a highly motivated person who worked her way up to manager. A great many of those skills helped keep me an organized stay at home mom. I was trained as a manager with the basic principle that customer service is the key to growing a business. A Customer Service Representative position is what I am looking for.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager Of Merchandising
Ralphs Grocery Company
San Diego, CA
08.1990 - 09.2005
- Assigned employees to specific duties to best meet the needs of the store
- Counted cash drawers and made bank deposits
- Examined merchandise to verify that it was correctly priced and displayed
- Instructed staff on appropriately handling difficult and complicated sales
- Reordered inventory when it dropped below predetermined levels
- Resonsible for customer service and resolving problems that should arise
- Responsible for the general operations of the store and problem solving for emergency situations
Stay At Home Mom
08.2005 - Current
- Care for two kids
- Full time College Student majoring in Psychology and Criminal Justice
- Strengths In multitasking and problem-solving
- Develop team building atmosphere
- Care for my daughter with special needs
- As a single parent, management and prioritization of daily tasks fall under my responsibility
Education
High School Diploma -
Palmdale High School
Palmdale, California1990
Bachelor of Arts - Psychology/Criminal Justice
University of Colorado Denver
Aurora, CO12.2021
Skills
- Critical thinking
- Positive reinforcement
- Outstanding social skills
- Effective time management
- Problem solving skills
- Cash handling protocol
- Cross-selling expertise
- Security compliance
- Professional demeanor
- Excellent communication skills
- Exceptional customer service
Timeline
Stay At Home Mom
08.2005 - Current
Assistant Store Manager Of Merchandising
Ralphs Grocery Company
08.1990 - 09.2005
High School Diploma -
Palmdale High School
Bachelor of Arts - Psychology/Criminal Justice
University of Colorado Denver
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