Jeanette Leal
Burlington,WI
Summary
I am a highly dedicated and motivated person who has an ambition to succeed in any given environment. I work well with others and can work efficiently on my own. I have excellent people skills in communicating with customers, patients, providers.
Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.
Overview
33
33
years of professional experience
Work History
Problem Solver/Forklift Operator/ Learning Ambassador/Seasonal PA
Amazon XD-Huntley, IL
Huntley, IL
02.2024 - Current
- Highly skilled and adaptable operations professional with extensive experience in inbound and outbound processes, problem-solving, and cross-functional training within a fast-paced fulfillment environment. Proven ability to manage multiple workflows, ensure process accuracy, and maintain safety and efficiency standards.
- Active Problem Solver: Resolved complex issues across NPC, RPND, IB Dock, New ATR, and SIPS areas. Supported OB Problem Solve for Robotics Totes addressing overflow and locked-out issues.
- Inbound and Outbound Operations: Experienced in pallet receiving, prep pallet receiving, decanting, and presorting.
- Forklift Operations: Certified and active Forklift Driver for OB and IB docks with strong knowledge of transshipment and new vendor freight unload processes.
- Transshipment and 98 Tool Proficiency: Skilled in the use of the 98 tool function to verify received items and correct processing discrepancies.
- Training & Leadership: Served as a Learning Ambassador, providing comprehensive training across multiple areas, fostering team development and operational consistency.
- Outbound and Non-Conveyable Handling: Proficient in receiving and processing non-conveyable items, pallet building, secure closure, and label printing.
- Process Improvement: Contributed as a Seasonal Process Assistant for the Misship Pallet Process; assisted in creating a Quip-based tracking system, coordinated with carriers via phone and email, and ensured professional communication and accurate recordkeeping.
Training Specialist/ Online Facilitator
Cold Case Foundation-Provo, UT
Provo, UT
02.2023 - 01.2024
- Provided both online and onsite support as a Training Specialist for the Cold Case Foundation under a federal contract with the Bureau of Indian Affairs (BIA) Missing and Murdered Unit (MMU).
- Facilitated live 3-4 hour masterclasses for law enforcement professionals, managing online classrooms of 20-25 agents.
- Delivered seamless virtual training experiences using GoToWebinar, demonstrating strong technical proficiency in hosting, coordinating, and troubleshooting sessions.
- Applied advanced computer and communication skills to support instructors, resolve technical challenges, and ensure effective class delivery.
- Designed and enhanced presentation materials using PowerPoint and MediaFire, ensuring efficient content sharing and professional presentation quality.
- Collaborated closely with instructors to identify needs, provide tailored support, and ensure successful training outcomes.
- Adapted to a flexible schedule, maintaining high reliability and professionalism during evening sessions (6 PM – 10 PM EST).
Customer Experience Agent
Mecum Auctions Inc.-Walworth County, WI
Walworth County, WI
05.2021 - 11.2022
- Managed vehicle acquisition, evaluation, and consignment for high-value auction events, assessing condition, provenance, and market value.
- Built and maintained strong client relationships, effectively communicating auction procedures and negotiating consignment terms.
- Coordinated logistics for vehicle transport, detailing, and documentation to ensure timely and professional auction presentation.
- Partnered with marketing to develop accurate listings and promotional materials, enhancing vehicle visibility and bidder engagement.
- Supported live auction operations by assisting bidders, facilitating transactions, and ensuring smooth post-sale processes.
Amazon Warehouse Associate
Amazon Fulfillment MKE1-Kenosha, WI
Kenosha, WI
07.2020 - 05.2021
- Supported all inbound and outbound warehouse operations, including receiving, palletizing, and manual truck loading/unloading.
- Operated pallet jacks and forklifts to transport materials efficiently and safely.
- Utilized scanners to track inventory and ensure accurate pallet closure and shipment documentation.
- Maintained a clean, organized workspace while consistently adhering to safety and compliance standards.
Receptionist/ Administrative Assistant for Multiple Physicians
Tooele Clinic Corporation- Stansbury Urgent Care- Mountain West Medical Center-Tooele, UT
Tooele, UT
01.2017 - 12.2020
- Managed physician credentialing, licensing, and submissions to Medicare and Medicaid.
- Maintained physician schedules, coordinated meetings, and organized appointments for surgical procedures and prior authorizations.
- Handled phone and email communications with patients, pharmacies, hospitals, and insurance providers.
- Coordinated patient transitions of care, ensuring follow-up within 48 hours of discharge and appointments scheduled within 7–10 business days.
- Collaborated with home health, nursing rehab, hospice, and rehabilitation facilities; processed orders and patient records efficiently.
- Managed DMV forms and annual driver’s license screenings, as well as incoming and outgoing medical records.
- Supported a high-volume urgent care and occupational health department, scheduling walk-ins, DOT physicals, drug screenings, and post-accident testing.
- Utilized Athena and SYSTOK applications for patient scheduling, record management, and workflow coordination.
Amazon Shipping and Receiving Clerk
Amazon SLC3 XL-Salt Lake City, UT
Salt Lake City, UT
01.2020 - 07.2020
- Prepared, packed, and labeled merchandise for shipment, ensuring accurate documentation and timely delivery.
- Picked, staged, and palletized orders in a high-volume, controlled-environment warehouse.
- Operated forklifts, pallet jacks, and powered lift trucks safely to move inventory efficiently.
- Monitored and maintained inventory using cycle counts, audits, and database tracking; resolved discrepancies promptly.
- Coordinated receiving and outbound shipments, including inspecting goods for damage and documenting issues with vendors.
- Supported SLAM (Scan, Label, Apply, Manifest) and other outbound processes to optimize order fulfillment.
- Maintained organized warehouse layout, following FIFO protocols and safety standards to sustain zero-incident operations.
- Assisted coworkers with cross-training and special projects to enhance team efficiency and workflow.
Revenue Specialist (RQ)
Apria Healthcare-Salt Lake City, UT
Salt Lake City, UT
01.2012 - 12.2016
- Reviewed medical documentation for CPAPs, oxygen therapy, nebulizers, TPN, and enteral feedings to ensure compliance with Medicare requirements.
- Verified prescriptions, CMNs, face-to-face notes, initial and re-evaluation documentation, and assignment of benefits/delivery tickets for accurate billing.
- Processed billing adjustments as needed to maintain compliance and ensure timely reimbursement.
- Ensured documentation accuracy to support proper claim submission and revenue cycle efficiency.
Accounts Receivable Billing Specialist
DAVITA RMS Lifelime-Vernon Hills, IL
Vernon Hills, IL
01.2010 - 12.2012
- Managed collections and maintained positive cash flow for multiple centers across TN, GA, and FL.
- Supervised and guided Practice Managers and Case Managers via phone, email, reports, and monthly Zoom meetings.
- Ensured insurance verifications and medical documentation were complete and accurate.
- Oversaw billing for Medicare, Medicaid, commercial insurance (BCBS, UnitedHealthcare, Aetna, Cigna), and managed care plans.
- Followed up on denials, partial payments, secondary claims, and cross-over claims; processed adjustments and credit refunds.
- Utilized software including Mysis, Caremedic, Cerner, Citrix, PayerPath, and Falcon for EOB review and billing management.
Claims & Benefit Support Specialist/ Case Management Supervisor
Davita Village Health-Vernon Hills, IL
Vernon Hills, IL
01.2006 - 12.2010
- Provided claims and benefits support while handling inbound customer service inquiries.
- Supervised a team of seven Case Managers for the Key to Better Health program for CKD patients.
- Triaged service requests, researched data referrals, and maintained accurate patient and provider information.
- Produced operational and customer reports to fulfill program information requirements and support decision-making.
- Ensured seamless communication and coordination between nurses, case managers, and providers.
Technical Trainer & Quality Control Supervisor
Skiltek Contractor for AT&T-Algonquin, IL
Algonquin, IL
01.1993 - 12.2006
- Supervised and coordinated a team of five employees on a quality control project for cable plant upgrades.
- Managed quality control of contractors performing cable plant installations across multiple locations.
- Prepared discrepancy reports using design prints and digital photos, documenting issues accurately.
- Maintained and updated work reports, tracking assignments and project completion.
- Utilized Excel and Picture It software to organize and compile quality control documentation.
Education
High school diploma -
Grant High School
IL12.1988
Certificate - Business Administration And Management
Elgin Community College
Elgin, ILSkills
- Data-driven decision making
- Order entry
- Computer literacy
- Microsoft Outlook
- Excel
- Word processing
- Communication skills
- Customer issue escalation
- Account Reconciliation
- Shipping logistics
- Microsoft Word
- Skills include Microsoft Word
- Adaptability
- Computer operation
- Microsoft Office
- Microsoft PowerPoint
- Personal assistant experience
- Internet
- Attention to detail
- Customer relationship building
- Clerical experience
- Microsoft Excel
- Quality assurance
- Data interpretation
- Proficiency in Data Entry
- Interpersonal skills
- Problem-solving
- Documentation Review
- Supervising experience
- Reach truck
- Time management
- Problem resolution
- Inbound logistics
- Outbound logistics
- Process improvement
- Quality control supervision
- Team leadership
Languages
English - Fluent
Timeline
Problem Solver/Forklift Operator/ Learning Ambassador/Seasonal PA
Amazon XD-Huntley, IL
02.2024 - Current
Training Specialist/ Online Facilitator
Cold Case Foundation-Provo, UT
02.2023 - 01.2024
Customer Experience Agent
Mecum Auctions Inc.-Walworth County, WI
05.2021 - 11.2022
Amazon Warehouse Associate
Amazon Fulfillment MKE1-Kenosha, WI
07.2020 - 05.2021
Amazon Shipping and Receiving Clerk
Amazon SLC3 XL-Salt Lake City, UT
01.2020 - 07.2020
Receptionist/ Administrative Assistant for Multiple Physicians
Tooele Clinic Corporation- Stansbury Urgent Care- Mountain West Medical Center-Tooele, UT
01.2017 - 12.2020
Revenue Specialist (RQ)
Apria Healthcare-Salt Lake City, UT
01.2012 - 12.2016
Accounts Receivable Billing Specialist
DAVITA RMS Lifelime-Vernon Hills, IL
01.2010 - 12.2012
Claims & Benefit Support Specialist/ Case Management Supervisor
Davita Village Health-Vernon Hills, IL
01.2006 - 12.2010
Technical Trainer & Quality Control Supervisor
Skiltek Contractor for AT&T-Algonquin, IL
01.1993 - 12.2006
High school diploma -
Grant High School
Certificate - Business Administration And Management
Elgin Community College