Jeanette Luna
San Tan Valley,AZ
Summary
- Strong interpersonal skills in Optimism, Judgment, and Critical thinking. Familiar with Medical and Clinical terminology and practices.
- Experienced health coach fluent in Spanish and dedicated to teaching, reaching and advocating in support of public health objectives. Organized, driven and collaborative with in-depth understanding of administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline processing.
- Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
12
12
years of professional experience
Work History
Health Coach
One Medical
Mesa, AZ
10.2021 - Current
- Improved general health of patients by sharing nutrition information and fitness tips.
- Monitored patients progress and compared to pre-determined health targets/markers
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Screened clients for variety of health risk factors to make appropriate referrals.
- Input details about patient histories, physical examinations, medications and other information into EMR system.
- Documented and initiated tests, scan and other imaging orders.
- Interpreted medical terminology, care plan and pharmacological information, documented notes during patient visits creating patient's after visit summary.
- Transcribed dictation for variety of medical reports.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and patient opportunities.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions. Responded to patient callbacks and phone-in prescription refill requests. Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Referral Coordinator
Banner Childrens Specialists, GI, Endo & Urology
02.2020 - 10.2021
- Managed up to 50 patient referrals daily through multi-specialty clinics.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Additionally responsible for data entry and referral entry into Revenue Cycle (Cerner) and Power-chart
- Daily duties include obtaining authorizations for appointments and procedures, obtaining benefit plan/insurance information, and explaining to parents/patients insurance coverage
- Responsible for obtaining medical records, medical imaging, and labs prior to appointments as needed
- Assisted in sending office visit notes to referring provider for continuity of care and follow up instructions.
Administrative Associate B
Rady Children’s Hospital, Gastroenterology
San Diego, CA
07.2019 - 07.2020
- Responsible for coordinating & performing department/unit administrative activities including, but not limited to storing, retrieving & integrating information for dissemination to staff, customers, clients, vendors, patients & families
- In charge of coordinating functions required to ensure smooth operations, planning & executing projects within scope of responsibility, working with external, inter & intra departmental teams to support department/unit
- Responsible for provider template blocking, processing physician PTO requests, prepared and prioritized calendars and correspondence.
- Assisted and processed reappointment applications, resident onboarding, and processed medical dues and travel reimbursements for physicians.
- Provided troubleshoots on office technologies
- GI surgery scheduling.
- Scheduled appointments, meetings and events for management staff by scheduling and reserving rooms and preparing supplies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed and transcribed meeting minutes.
Central Scheduling
Rady Children’s Hospital
San Diego, CA
07.2018 - 07.2019
- Responsible for securing and providing appropriate medical business information to/from patient families and funding sources
- Float scheduler for Gastroenterology, Nutrition, Dermatology, Endocrinology, Orthopedics, Pediatric Surgery, ENT, Asthma & Allergy/ AAMG, Pulmonary, and Psych Torrey Hills.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients, set expectations for fees at time of service. Counseled patients on potential financial liabilities and payment requirements.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Collaborated with clinical and administrative staff to meet patient needs.
Patient Access Rep III
Rady Children’s Hospital
San Diego, CA
07.2016 - 07.2018
- Responsible for securing and providing appropriate medical business information to/from patient families and funding sources
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- In addition, dependent on the specific work schedule and location, responsible for being a specialist in my area for internal and external customer inquiries, as well as supporting various communications needs as required
- Covered and worked assigned shifts for Urgent Care.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Trained new staff on office procedures, insurance processes and medical terminology.
Chiropractic Assistant
Spence Chiropractic Center
San Diego, CA
10.2011 - 10.2016
- Responsible for checking patients In and Out on Chiro Touch system, scheduling appointments, applying applicable billing procedure codes during checkout for insurance, cash, Personal Injury, cash plan patients, and answering multiple phone lines
- Responsible for prepping files for new patients, prepping cash plans and insurance verification forms
- Assisted in taking new patient phone calls from attorneys, prepping doctor referrals, MRI referrals, and faxing them to desired orthopedic/MRI offices
- Completed closing and opening duties such as counting and verifying financials, office cleaning, developing X-rays, and pulling files for the next day
- Placed and removed Micro current therapy on patients, assisted patients in intake paper work and consent forms as well as entering patient demographics into computer
- Assisted in translating for doctor for Spanish speaking patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about chiropractic care to help achieve health goals.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
Education
Bachelors of Science - Healthcare Administration
California College-San Diego
San Diego, CA2019
Associates of Occupational Studies Degree - Medical Specialties
California College
07.2015
Skills
- Supervision & Leadership
- Team Management
- Problem Resolution
- Fluent in Spanish
- Organizational Skills
- Critical Thinking
- Computer Skills
- Good Work Ethic
- Educational Materials Development
- People Skills
Certifications
- CMAC- Clinical Medical Assistant Certification
Languages
Timeline
Health Coach
One Medical
10.2021 - Current
Referral Coordinator
Banner Childrens Specialists, GI, Endo & Urology
02.2020 - 10.2021
Administrative Associate B
Rady Children’s Hospital, Gastroenterology
07.2019 - 07.2020
Central Scheduling
Rady Children’s Hospital
07.2018 - 07.2019
Patient Access Rep III
Rady Children’s Hospital
07.2016 - 07.2018
Chiropractic Assistant
Spence Chiropractic Center
10.2011 - 10.2016
Bachelors of Science - Healthcare Administration
California College-San Diego
Associates of Occupational Studies Degree - Medical Specialties
California College