Jeanette Manilla
Portland,OR
Summary
Results-driven Collection Analyst known for productive and efficient task completion. Specialize in debt recovery strategies, financial data analysis, and negotiation techniques. Excel in communication, problem-solving, and time management to enhance collection efforts and meet organizational goals.
Highly skilled Collection Analyst with robust experience in accounts receivable, credit management, and customer service. Possess strong skills in negotiating payment plans and resolving billing disputes effectively. Demonstrated ability to improve collection procedures, resulting in increased efficiency and reduced outstanding debts. Excellent problem solver with keen attention to detail and adherence to company policies.
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
7
7
years of professional experience
Work History
Collection Analyst
Deckers Brand
Santa Barbara, California
10.2022 - Current
- Regularly reported key metrics including number of calls made and received, total amount collected per month.
- Negotiated credit extensions and waivers when necessary.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated payment plans with customers based on their financial situation.
- Monitored customer account activity for changes that may affect collection efforts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Developed collection strategies to reduce overdue payments and improve cash flow.
- Conducted regular reviews of customer accounts for accuracy and completeness of information.
- Monitored overdue accounts using automated information systems.
- Performed skip-tracing techniques to locate customers with past due balances or unresponsive contact attempts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Maintained accurate documentation of all collections activities in the system database.
- Recorded information about status of collection efforts.
- Answered customer questions regarding account discrepancies or problems.
- Reviewed legal documents related to past due accounts such as promissory notes or court orders.
- Maintained accurate records of all collection activities in accordance with company policies and procedures.
- Maintained high levels of professionalism when dealing with difficult or irate customers.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Interacted with other departments to resolve discrepancies between customer accounts and billing statements.
- Analyzed customer accounts to identify potential risks and delinquent payments.
- Provided excellent customer service while communicating effectively over the phone or via email and chat services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Spanish Interpreter
Jessie’s interpreter services
Las Vegas, NV
08.2018 - 10.2024
- Confirmed accuracy of technical terms and terminology and remained consistent during translation over the phone.
- Facilitated communication between Spanish speaking individuals and English speaking organizations over the phone.
- Interpreted phone conversations between people who spoke different languages fluently.
- Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives over the phone.
- Compiled technical, legal or medical terminology and information used in translations.
- Assisted with customer support services, calling for organizations.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
Education
Associate of Science - Computer Literacy
Los Angeles Harbor College
Wilmington, CA06-2009
High School Diploma -
Corte’z High School
Valparaiso, Chile 12-1987
Skills
- Active listening
- Data interpretation
- Goal oriented approach
- Debt recovery expertise
- Continuous improvement mindset
- Self-motivation and drive
- Professionalism and ethics
- Conflict resolution techniques
- Financial analysis proficiency
- Assertiveness in collections
- Account reconciliation
- Problem-solving capacity
- Strong communication skills
- Aging reports analysis
- Fair debt collections practices
- Record keeping
- Assertiveness
- Team collaboration
- Computer literacy
- Debt recovery
- Credit and collections
- Analytical skills
- Goal setting
- Attention to detail
- Task prioritization
Timeline
Collection Analyst
Deckers Brand
10.2022 - Current
Spanish Interpreter
Jessie’s interpreter services
08.2018 - 10.2024
Associate of Science - Computer Literacy
Los Angeles Harbor College
High School Diploma -
Corte’z High School