Jeanette Mendez
Dallas,TX
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Del Monte Fresh Produce Co
Dallas, TX
01.2021 - 07.2021
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Repaired malfunctions, reassembled items.
Customer Service Representative
Yardi
Irving, Texas
12.2017 - 06.2019
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Gathered customer feedback and used the data to improve customer service.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Maintained accurate records of correspondence with and from tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
Customer Service Representative
Nielsen Company
Dallas, Texas
11.2015 - 09.2017
- Gathered customer feedback through surveys and used the data to improve customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Material Handler
Geodis Logistics
Dallas, Texas
08.2015 - 11.2016
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Reported any malfunctions or damages of material handling equipment promptly.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Inspected materials for any damages or defects upon receipt.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
Education
High School Diploma -
John Leslie Patton
Dallas, Texas06-2015
Skills
- Inspection documentation
- Recordkeeping
- QC planning
- Specifications reading
- Inbound phone call management
- Data gathering
- Data entry
- Customer service
- Quality control
Timeline
Quality Control Inspector
Del Monte Fresh Produce Co
01.2021 - 07.2021
Customer Service Representative
Yardi
12.2017 - 06.2019
Customer Service Representative
Nielsen Company
11.2015 - 09.2017
Material Handler
Geodis Logistics
08.2015 - 11.2016
High School Diploma -
John Leslie Patton