Jeanette Newsome
Hephzibah,GA
Summary
Experienced general laborer and shift leader with a strong background in customer service. Seeking to transition into a work-from-home role, utilizing supervisory skills and 10+ years of customer service experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Laborer
The Staff Zone
12.2023 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Assistant Manager
OK Liquor Store
11.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server/Shift Leader
Waffle House
08.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Admin/Forklift Operator
John Deere
01.2019 - 08.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Education
GED -
Washington-Wilkes Comprehensive High School
Washington, GA05.2011
Skills
- Problem-Solving
- Safety Procedures
- Organization
- Quality Control
- Strong Work Ethic
- Cash Handling
- Hospitality service expertise
- Sales Techniques
- Problem-solving abilities
- Customer Service
- Team Leadership
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Team Collaboration and Leadership
Certification
- Forklift Certification, John Deere - January 2019-Present
Timeline
General Laborer
The Staff Zone
12.2023 - Current
Assistant Manager
OK Liquor Store
11.2022 - 10.2023
Server/Shift Leader
Waffle House
08.2021 - 10.2022
Admin/Forklift Operator
John Deere
01.2019 - 08.2021
GED -
Washington-Wilkes Comprehensive High School