Jeanette Robergeau
Paramount
Summary
Result-oriented Guest Relations Representative with a strong background in the hospitality industry. Demonstrated ability to excel in fast-paced environments and deliver exceptional customer service. Skilled in completing a wide range of clerical tasks and providing valuable support to staff members. Committed to taking on new challenges and contributing to the achievement of organizational goals with unwavering dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Guest Relations Agent
Palms Place Hotel and Spa
11.2021 - 06.2024
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved hotel and owner service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
05.2021 - 08.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Advanced Technologies Academy
06.2017
Skills
- Reservation Coordination/Processing
- Administrative Assistance
- Payment Processing
- Problem Anticipation and Resolution
- Effective Communication
- Training and Mentoring
- Clerical Efficiency
Affiliations
- Palms Newsletter; Employee of the Week, 2023
- Palms Resort Star Certification for Exceptional Service, 2022-2024
Timeline
Guest Relations Agent
Palms Place Hotel and Spa
11.2021 - 06.2024
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
05.2021 - 08.2021
High School Diploma -
Advanced Technologies Academy
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