Jeanette Robinson
Stockbridge,GA
Summary
Results-driven professional with over 20 years of experience across retail and warehouse operations, known for exceptional leadership, team development, and process improvement. Proven ability to manage high-performing teams, optimize workflow efficiency, and maintain superior standards of safety and customer satisfaction. Adept at training and motivating staff, coordinating logistics, and ensuring smooth day-to-day operations in fast-paced environments. Recognized for strong communication, problem-solving, and the ability to lead by example to achieve organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Team Lead
Wal-mart
Stockbridge, GA
01.2016 - Current
- Supervised and motivated teams of up to 10 employees, fostering a positive and efficient work environment that consistently exceeded sales and productivity goals.
- Mentored and delegated tasks to junior associates fostering a collaborative team as well as a consistent growth in performance for designated section, resulting in higher position for store’s performance.
- Trained and developed new associates and team leads, resulting in improved staff retention, stronger performance, and seamless succession within the department.
- Delivered exceptional customer service that earned recognition for achieving the highest customer satisfaction scores in the district, consistently resolving issues promptly and exceeding shopper expectations.
Forklift Operator
DHL Supply Chain
McDonough, GA
07.2021 - 12.2023
- Operated forklifts, pallet jacks, and other material-handling equipment safely and efficiently to support daily shipping, receiving, and inventory operations.
- Consistently exceeded productivity targets through strong work ethic, reliability, and teamwork, often selected to train new hires on warehouse procedures and equipment use.
- Promoted to assist with auditing of inventory audits, shipment tracking, and order fulfillment using warehouse management systems to ensure accuracy and timely delivery.
- Supported daily logistics operations by loading and unloading freight, staging materials, and coordinating with drivers to ensure on-time dispatch and delivery.
- Demonstrated strong problem-solving skills by identifying and correcting inventory discrepancies, helping maintain accurate stock levels and smooth warehouse flow.
Administrative Assistant
Grandeurs Hair and Spa Salon
Lithonia, GA
01.2000 - 02.2015
- Organized and maintained comprehensive filing systems to enhance document retrieval efficiency.
- Scheduled and coordinated meetings, ensuring optimal use of time and resources for executives.
- Managed communication channels, responding promptly to inquiries and facilitating information flow.
- Developed and implemented office procedures that streamlined daily operations and improved productivity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Woodland High School
East Point, GAMedicalAssistant
Med Tech
Morrow, GA 01.2020 - 01.2021
Skills
- Team Leadership & Supervision
- Inventory Management & Control
- Workforce Training & Development
- Operational Efficiency & Process Improvement
- Safety Compliance & Risk Management
- Customer Service Excellence
- Conflict Resolution & Employee Relations
- Logistics Coordination & Supply Chain Support
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Forklift Operator
DHL Supply Chain
07.2021 - 12.2023
MedicalAssistant
Med Tech
01.2020 - 01.2021
Team Lead
Wal-mart
01.2016 - Current
Administrative Assistant
Grandeurs Hair and Spa Salon
01.2000 - 02.2015
High School Diploma -
Woodland High School