Jeanette Saurers
CRESTLINE,OH
Summary
Proven Canteen Manager with a track record of reducing food waste and enhancing customer satisfaction at VFW Alfred Harrington Post #3494. Expert in inventory management and staff supervision, I excel in fostering teamwork and implementing efficient food safety practices. My leadership has consistently improved service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Canteen Manager
VFW Alfred Harrington Post #3494
09.2023 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
Asst Canteen Manager
VFW Harley Helfrich Post #2920
09.2018 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Clear Fork High School
Bellville, OH06.1992
Skills
- Food Preparation
- Health and safety procedures
- Food handling
- Sanitation Standards
- Kitchen Equipment Operation
- Inventory Management
- Portion Control
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Collaboration and Teamwork
- Team Leadership
- Money Handling
- Safe Food Handling
- Calm and Pleasant Demeanor
- Coaching and Mentoring
- Operations Management
- Staff Supervision
- Inventory Management Software
- Liquor Law Compliance
- ServSafe Food Manager
Timeline
Canteen Manager
VFW Alfred Harrington Post #3494
09.2023 - Current
Asst Canteen Manager
VFW Harley Helfrich Post #2920
09.2018 - 12.2023
High School Diploma -
Clear Fork High School