Jeanette Valenzuela
Santa Ana,CA
Summary
Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
11
11
years of professional experience
Work History
Case Manager Level 2
Church World Service
02.2024 - Current
- Conduct in-person home visits with children and sponsors post-release from federal care
- Conduct child centered needs assessments
- Develop individualized strength-based goal-oriented service plans
- Coordinate referrals in relevant service need areas such as legal, education, medical, mental health; support immigrant children and sponsor with enrollment and access of services in community
- Provide psycho education to children and sponsor on relevant topics
- Support children and sponsor to cope with family reunification stressors
- Monitor progress of goal completion
- Monitor the safety and wellbeing of children including but not limited to indications of trafficking, abuse, and neglect
- Serve as a mandated reporter and work with child welfare as needed
- Network and develop partnerships within the local community to educate providers on children’s needs and to reinforce/increase partnerships in relevant areas
- Write case notes and reports in a time sensitive manner
Case Manager Level 1
Church World Service
02.2023 - 02.2024
- Conduct virtual visits with children and sponsors post-release from federal care with a focus on child centered needs
- Coordinate referrals in relevant service need areas such as legal, education, medical, mental health and support immigrant children and their sponsor with enrollment and access to services in the community
- Independently track, research and identify resources in communities where children reside
- Provide psycho education and support with family reunification stressors
- Monitor and assess the safety and well-being of children, including but not limited to indications of trafficking, abuse, and neglect
- Serve as a mandated reporter and work with state child welfare needed
Service Coordinator
Waymakers, Inc.
02.2020 - 01.2023
- Using a strength-based approach in the Recovery Model and a wraparound philosophy to:
- Provide in-home case management services to youth and their families who are involved in the juvenile justice system
- Lead the implementation of a service plan covering the entire range of needs for the family to promote success, safety, and permanence in the home, school, workforce, and community
- Work with the family to increase positive influence and decrease negative behavioral issues
- Provide access to resources in the community and support with linkage
- Maintain a 'whatever it takes' approach to resolve challenges and assist families to focus on meeting their goals
- Coordinate services amongst all members of the team and provide written progress reports
- Ensure that each team member is following through on tasks, no services are duplicated, fill in any gaps in service and update all team members on the progress of or changes to the Care Plan
Office Specialist
Waymakers, Inc.
07.2017 - 02.2020
- Support and assist program director, staff, and/or public by returning calls, processing referrals, locating resources, answering questions, and clarifying information
- Track client data in Excel and Word Documents
- Distribute and reconcile Flex Fund requests and petty cash
- Assist with projects and program activities
- Create and maintain positive working relationships
Intern
Pes-ebs, Inc.
06.2018 - 12.2019
- Co-facilitate group counseling to adults with substance abuse disorders who have been referred to treatment by the criminal justice system
- Provide services with fidelity to PES treatment models
- Provide support documentation and enter into data systems
- Assist office staff with filing/organizing documentation
Intern
Waymakers, Inc.
01.2019 - 05.2019
- Maintain structure of shelter program as established by set policies and procedures keeping aware of house rules as they apply to residents
- Assist the house supervisor and youth specialist in client supervision
- Participate as an active listener and provide support for shelter residents
- Report suspected cases of child abuse to proper authorities
- Provide support counseling to residents
- Report daily contacts and activities to youth specialist
Secretary
She Smiles, Inc.
08.2015 - 01.2018
- Create a platform of self-growth and purpose
- Equip women with tools in self-development through programs and workshops: purpose, leadership, self-esteem, and generational outreach
- Establish positive working relationships within the community
- Help host an annual gala that recognizes and honors individuals and organizations who demonstrate leadership, structure, and creativity
- Member of non-profit management team
Logistics Administrator
MeriCal Inc.
02.2014 - 11.2016
- Update customer file requests
- Plan and coordinate outgoing shipments involving contact with carriers and vendors
- Perform daily clerical tasks
- Data Entry through the use of MASS 500
- Part of the organizational team of creating Excel charts
Education
Bachelor of Science - Human Services, Mental Health
California State University, Fullerton
Fullerton, CA01.2020
Associate’s Degree - Liberal Studies
Santa Ana College
Santa Ana, CA05.2011
Skills
- Bilingual
- Multicultural
- Optimistic
- Organized
- Detail-oriented
- Self-motivated
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Excel
- Trained in Motivational Interviewing
- Trained in Medi-Cal Documentation
- Trained in Exym procedures
Awards
Community Engagement Medal, 05/19, California State University, Fullerton
Timeline
Case Manager Level 2
Church World Service
02.2024 - Current
Case Manager Level 1
Church World Service
02.2023 - 02.2024
Service Coordinator
Waymakers, Inc.
02.2020 - 01.2023
Intern
Waymakers, Inc.
01.2019 - 05.2019
Intern
Pes-ebs, Inc.
06.2018 - 12.2019
Office Specialist
Waymakers, Inc.
07.2017 - 02.2020
Secretary
She Smiles, Inc.
08.2015 - 01.2018
Logistics Administrator
MeriCal Inc.
02.2014 - 11.2016
Associate’s Degree - Liberal Studies
Santa Ana College
Bachelor of Science - Human Services, Mental Health
California State University, Fullerton
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