JEANETTE PYLE Charlotte NC
JEANETTE PYLE Charlotte,NC
Summary
ACCOUNT & CUSTOMER SUCCESS MANAGER CUSTOMER SATISFACTION | RELATIONSHIP MANAGEMENT Results-driven executive with significant experience managing accounts, with a proven track record of reaching company goals and elevating the customer experience, aligned with contractual agreements. Proficient in managing stakeholder accounts, monitoring client performance portfolios, and overseeing project management efforts.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Recart
05.2022 - Current
- Recart automates Facebook Messenger and SMS marketing to drive eCommerce brands all over the world
- Set clients up for success by building personalized mobile messaging strategies and campaign deployments aimed at achieving their business goals
- Develop and maintain an expert-level understanding of mobile messaging platforms, along with broader e-commerce & marketing knowledge
- Act as a digital marketing consultant using the Recart mobile messaging platform as your primary tool to drive positive revenue impact for our merchants.
Account Executive/ Key Account Manager
UsabilityHub
06.2021 - 05.2022
- UsabilityHub is a remote usability testing platform that allows you to backup design decisions with real user data
- Generate client leads & conduct product demos, demonstrating intimate product knowledge
- Manage key global accounts and report quarterly reviews to clients to ensure customer success
- Manage and report on outbound sales and marketing activities
Customer Success Specialist
Merit
03.2021 - 06.2021
- Merit verifies identity platforms bringing visibility, liquidity, and trust to individuals-data, giving organizations clarity to make more informed decisions
- Reviewed and validated new client requests to register and begin a relationship with Merit
- Oversaw FDEM nurse's schedules and supplied remote tech support
- Compiled online training sessions using WordPress for newly onboarded employees
Performance Support Executive
07.2019 - 09.2020
- Booking.com is the number one global leader in online travel accommodations
- Served as an executive; promoted within the company three times in four years
- Managed Service Level Agreement (SLA) procedures to ensure all parties held accountable to goals
- Increased onboarding proficiency by 20%
- Oversaw clients' commercial performance portfolios, led calls with HQ partners to ensure stronger partnerships, and increased revenue YOY by using tools and analytics
- Conducted commercial projects and supported account plans to increase continued growth and development
- Maintained multiple stakeholder accounts and administered information to teams from initial inception to completion
BOOKING.COM
06.2016 - 09.2020
Global Accounts Coordinator
12.2018 - 07.2019
- Supported and attended QBRs, as needed and prepared partner presentations both live and via webinars
- Contributed relevant content to ambassador calls and department meetings
Account Executive
09.2017 - 12.2018
Human Resources Assistant, Payment Processor Coordinator
Orion Portfolio Services
10.2016 - 09.2018
- Advised partners regarding their commercial data and aided in office openings
- Trained newly on boarded employees, accompanied Account Manager's on market visits, trade shows, and partner events
- Communicated with partners daily in assigned regions providing them with proactive support
- Conducted daily and weekly rate and availability checks on multiple sites to ensure consistency on the company platform
Account Coordinator
06.2016 - 10.2016
- Of-contact for key local accommodation partners, answering questions, and queries
- Delivered training by phone to new and existing partners on how to use the platform for the organization
- Prepared and supported market visits, operational planning, and projects.
Education
Consultant|SMS Marketing Manager - undefined
LinkedIn Certificate: Learning SalesForce - Business Administration
Perimeter College
Skills
- TECHNICAL EXPERTISE
- MS Office Suite (Proficient in Excel), DEXI, HireRight, Zendesk, Tableau, HubSpot, Slack, Asana, WordPress, Confluence, Google Docs, GitLab, Dropbox, LinkedIn Sales Navigator, Notion, Canva, Shopify, Productboard, Looker, Vitally
Timeline
Customer Success Manager
Recart
05.2022 - Current
Account Executive/ Key Account Manager
UsabilityHub
06.2021 - 05.2022
Customer Success Specialist
Merit
03.2021 - 06.2021
Performance Support Executive
07.2019 - 09.2020
Global Accounts Coordinator
12.2018 - 07.2019
Account Executive
09.2017 - 12.2018
Human Resources Assistant, Payment Processor Coordinator
Orion Portfolio Services
10.2016 - 09.2018
BOOKING.COM
06.2016 - 09.2020
Account Coordinator
06.2016 - 10.2016
Consultant|SMS Marketing Manager - undefined
LinkedIn Certificate: Learning SalesForce - Business Administration
Perimeter College
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