Jeaneva Frawley
Maitland,Florida
Summary
Dedicated and knowledgeable customer service professional with over 10 years of experience. Two years specializing in Esthetics sales and services. Passionate about providing exceptional customer experiences and knowlegable in a wide range of skin care products and treatments. Seeking a position where I can leverage my expertise to enhance customer satisfaction and support brand growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Educator Customer Service Support
Skin For Life
Mt. Dora, FL
08.2023 - Current
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided in-depth training sessions with customers to educate and promote product and company brand.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Esthetician
Real Lean Cryo Lab
Orlando , FL
09.2022 - 08.2023
- Kept detailed records of client visits, treatments performed, and product purchases.
- Educated clients on treatment options and benefits.
- Demonstrated excellent customer service skills while interacting with clients in person or over the phone.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Warehouse Associate
Mudhole Custom Tackle inc
Oviedo, FL
12.2019 - 09.2022
- Maintained accurate inventory records through manual and computerized systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Education
Licensed Full Specialist - Esthiology
Aveda Institute
Winter Park, FL06-2022
Education
The University of West Florida
Pensacola, FLSkills
- Product Knowledge: In-depth understanding of skin care products, ingredients, and treatments
- Communication: Strong verbal and written communication skills
- Product education and training
- Problem-Solving: Skilled in resolving customer issues promptly and effectively
- Sales Techniques: Experience in cross-selling and upselling skin care products to meet customer needs
- CRM Software
- Customer Service Excellence: Proven ability to deliver top-tier customer service and handle complaints with professionalism
- B2B sales
Certification
- Brazilian Wax Certified
- Certified Lash Technician
References
References available upon request.
Timeline
Corporate Educator Customer Service Support
Skin For Life
08.2023 - Current
Esthetician
Real Lean Cryo Lab
09.2022 - 08.2023
Warehouse Associate
Mudhole Custom Tackle inc
12.2019 - 09.2022
Licensed Full Specialist - Esthiology
Aveda Institute
Education
The University of West Florida