Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeania Coleman

Jeania Coleman

Rancho Santa Margarita

Summary

Experienced in organizing and managing routing, partnering with 35 sales reps and 5 Field Reimbursement Managers across Southern California and Hawaii. Strong work ethic and passion for helping patients. Excellent team player with an outgoing and positive demeanor. Skilled in establishing rapport with clients. Energetic with a results-oriented approach driving success in every project.

Overview

13
13
years of professional experience

Work History

Senior Customer Solutions Specialist

AbbVie
01.2024 - Current
  • Educate HCP's and staff on patient resources and Rx process using AbbVie's online process
  • Dermatology, Rheumatology, and Gastroenterology experience
  • Excelled at growing territory and building strong relationships
  • Mentored 4 new employees
  • Territory - Southern CA, Hawaii
  • Routing and time management


Senior Customer Solutions Specialist

IQVIA / AbbVie
01.2019 - 01.2024
  • Company Overview: California, Nevada, Hawaii
  • Educated HCP's on AbbVie's patient resources/ prescription process using AbbVie's online process
  • Trained 86+ biologic coordinators in Rheumatology, Dermatology, and Gastroenterology, helping approximately 300 pts/monthly generating millions of dollar annually
  • Excelled growing territory from 65 active accounts to 116 active accounts
  • Chosen by senior management as Subject Matter Expert for 7 new hires, mentor to 2
  • Promoted to Senior Customer Solution Specialist Oct 2021
  • California, Nevada, Arizona, Hawaii

Complete Pro Speaker

AbbVie
11.2016 - 04.2019

Practice Manager

Arthritis & Rheumatic Disease Center
06.2012 - 04.2018
  • Managed inventory of eight biologic medications
  • Assisted patients with savings cards and biologic authorizations
  • Identified and implemented processes to enhance operational effectiveness to improve productivity and morale

Education

Bachelor of Science - Business

Western International University
Phoenix, Arizona
06.2004

Skills

  • Strengths Finder 20
  • Relator, Learner, Achiever, Intellection, Input
  • Able to prioritize goals to meet customer needs and deadlines
  • Leadership and Planning

Accomplishments

  • Award of Excellence, MVP, 06/01/22, 02/01/2023
  • Round Metal Object, 02/01/21
  • Prior Authorization Certification Specialist, 10/01/20
  • Customer Solutions Specialist Advisory Panel, 2020, 2023
  • EEDI Task Force, 2024, 2025
  • CSS/FRM Task Force, 2022 - 2024

Timeline

Senior Customer Solutions Specialist

AbbVie
01.2024 - Current

Senior Customer Solutions Specialist

IQVIA / AbbVie
01.2019 - 01.2024

Complete Pro Speaker

AbbVie
11.2016 - 04.2019

Practice Manager

Arthritis & Rheumatic Disease Center
06.2012 - 04.2018

Bachelor of Science - Business

Western International University

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Jeania Coleman