Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Bednar

Knoxville,TN

Summary

Customer Service Representative bringing top-notch skills in spoken and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Senior Customer Solutions Specialist

First Horizon Bank
10.2023 - Current
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
  • Increased client retention through personalized attention and proactive problemsolving.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.

Legal Assistant

Wakefield & Associates Inc.
02.2023 - 10.2023
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Managed high-volume workload while maintaining strict attention to detail on every task.

Inbound Customer Service Representative

Edfinancial Services
03.2021 - 02.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

Education

High School Diploma -

Farragut High School
Knoxville, TN

Skills

  • Client Retention Strategies
  • CSP software proficiency
  • Customer Service
  • Data Entry

Timeline

Senior Customer Solutions Specialist

First Horizon Bank
10.2023 - Current

Legal Assistant

Wakefield & Associates Inc.
02.2023 - 10.2023

Inbound Customer Service Representative

Edfinancial Services
03.2021 - 02.2023

High School Diploma -

Farragut High School

Similar Profiles

CREATE PROFILE
Rebekah Bednar