Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Gwendolyn Wyatte

Gwendolyn Wyatte

Stone Mountain,Georgia

Summary

Dynamic customer service professional with expertise in conflict resolution and strategic planning. Excelled in managing client inquiries at ABC Corp, leveraging exceptional communication skills and Microsoft Office proficiency. Proven track record in leadership and problem-solving, ensuring customer satisfaction and operational excellence. Flexible [Job Title] works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Overview

17
17
years of professional experience

Work History

Customer Solutions Specialist

Encompass Supply Chain Solutions Inc.
06.2021 - Current
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Increased client retention through personalized attention and proactive problem solving.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.

Security Officer

Allied Universal Security Services
06.2019 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Customer Care Specialist

Kelly Service/Assurant
07.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Cashier

Publix
12.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Front End Receptionist

Diverse Therapy, Inc.
06.2018 - 11.2018
  • Provided excellent customer service by promptly answering phone calls, emails, and assisting walk-in clients.
  • Contributed to a positive work environment by fostering strong relationships among team members through open communication.
  • Enhanced customer satisfaction by efficiently managing front desk tasks and addressing client inquiries.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.

Customer Service Representative

Encompass Supply Chain Solutions Inc.
11.2014 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier

Reid's Grocery Store
04.2012 - 10.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Data Transcriber

Internal Revenue Service, IRS
02.2008 - 04.2011
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Assisted in training new hires on company-specific transcription standards, tools, and best practices.
  • Reduced errors in transcribed data by conducting thorough quality control checks before submission.
  • Demonstrated flexibility in adapting to changing project specifications while maintaining high levels of accuracy under pressure or tight deadlines.

Education

ASSOCIATE OF ARTS - MEDICAL RECORDS -

University of Phoenix
01.2013

Skills

  • Verify identification all guest excellent communication skills with a focus on customer service
  • Experience with Microsoft Office – Word & Excel Strategic Planning, Team Building
  • Conflict Resolution, Troubleshooting and Research Leadership Skills, Client Service
  • Problem Solver, Office Administration Listening Skills, MS Word, Excel, PowerPoint
  • Client Retention Strategies
  • Database Maintenance
  • Goal Setting and Achievement
  • Complaint Investigation
  • CRM software proficiency
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication

References

References available upon request

Timeline

Customer Solutions Specialist

Encompass Supply Chain Solutions Inc.
06.2021 - Current

Customer Care Specialist

Kelly Service/Assurant
07.2020 - 02.2021

Security Officer

Allied Universal Security Services
06.2019 - 07.2022

Cashier

Publix
12.2018 - 06.2019

Front End Receptionist

Diverse Therapy, Inc.
06.2018 - 11.2018

Customer Service Representative

Encompass Supply Chain Solutions Inc.
11.2014 - 06.2018

Cashier

Reid's Grocery Store
04.2012 - 10.2012

Data Transcriber

Internal Revenue Service, IRS
02.2008 - 04.2011

ASSOCIATE OF ARTS - MEDICAL RECORDS -

University of Phoenix

Similar Profiles

CREATE PROFILE
Gwendolyn Wyatte