Jeanica Paul
Miami,FL
Summary
- Acquired exceptional customer service expertise through years of front-line experience, adeptly addressing client concerns and fostering positive interactions. Demonstrated versatility by moving into a technical healthcare role, thriving in both fast-paced and detail-oriented environments. Acknowledged for dependability and ability to meet stringent deadlines while maintaining high safety and quality benchmarks. As a Certified Sterile Processing Technician, maintained flawless instrument inspection and sterilization, enhancing patient safety and minimizing surgical site infection risks.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Memorial Health Care System, Hollywood
Miramar, FL
2024 - Current
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Safeguarded patient confidentiality, complying with HIPAA regulations in handling sensitive information throughout the workflow process.
- Recorded biologicals and test results.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Customer Service Specialist / Supervisor
DocGo ( Ambulz)
Miami, FL
2022 - 2023
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Managed accounts, processed transactions, and maintained accurate reports.
- Trained and mentored team members to enhance productivity and service quality.
- Resolved customer concerns quickly and professionally, increasing retention and repeat business.
- Oversaw inventory, stockroom organization, and store maintenance for efficiency.
- Dates of Employment
Certified Sterile Processing Technician
Baptist Health Hospital
Boca Raton, FL
2023 - 2024
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Supported operational excellence by accurately assembling instrument trays according to procedure-specific requirements.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Education
High School Diploma - undefined
North Miami Senior High School
North Miami, FL06.2017
Skills
- Time management & prioritization
- Problem-solving & critical thinking
- Attention to detail
- Adaptability in fast-paced environments
- Organizational skills
- Multi-tasking efficiency
- Bilingual or multilingual proficiency
- Leadership in group or training settings
- Cultural competence in diverse workplaces
- Basic medical terminology knowledge
Certification
Sterile Processing Technician Certification ( CRCST)
Timeline
High School Diploma - undefined
North Miami Senior High School
Certified Sterile Processing Technician
Memorial Health Care System, Hollywood
2024 - Current
Customer Service Specialist / Supervisor
DocGo ( Ambulz)
2022 - 2023
Certified Sterile Processing Technician
Baptist Health Hospital
2023 - 2024