Jeanie Cooke
PB Express
Jacksonville,FL
16
years of professional experience
Results-driven Terminal Manager with expertise in operations management and staff supervision. Proven track record of enhancing service quality and achieving high customer satisfaction ratings through effective decision-making and strategic planning.
Work History
Terminal Manager
9 Years 5 Months- Led daily operations to ensure efficient terminal procedures and compliance with safety regulations.
- Developed and implemented training programs for staff to enhance operational efficiency and service quality.
- Supervised workforce scheduling, ensuring adequate staffing levels for peak operational periods and minimizing downtime.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Local/Reginal Dispatcher
3 Years 2 Months- Coordinated daily dispatch operations to optimize transportation routes and enhance delivery efficiency.
- Managed communication between drivers, customers, and logistics teams to ensure seamless operations.
- Monitored fleet performance using GPS tracking systems to maintain operational integrity and safety standards.
- Developed and implemented process improvements that reduced response times for urgent dispatch requests.
Local Dispatcher
1 Year 1 Month- Monitored real-time vehicle locations using GPS technology to enhance service responsiveness.
- Managed scheduling for multiple vehicles, ensuring timely dispatch of shipments.
- Coordinated local deliveries to optimize route efficiency and minimize delays.
- Communicated with drivers to provide support and resolve issues during transit.
Education
High School Diploma
Certified Nurses Aide - Certified Nurses Aide
Skills
Operations management
Freight load planning
Workforce dispatching
Load planning
Schedule management
DOT regulations
Client management
Customer service
Employee supervision
Multitasking
Worker supervision
Client relationship management
Onboarding and training
Effective communication
Decision making
Team leadership
Employee onboarding
Timeline
Terminal Manager
PB Express
06.2016 - 11.2025Read More
Local/Reginal Dispatcher
Universal Logistics Holdings Inc.
03.2011 - 05.2014Read More
Local Dispatcher
Hart Transportation (CLOSED)
02.2010 - 03.2011Read More
Pines Vo Tech
Certified Nurses Aide from Certified Nurses Aide
Read More
Sheridan High School
High School Diploma
Read More