Jeanie Firlit

Dynamic and results-driven professional with extensive experience in patient scheduling and coordination at URMC Physical Medicine & Rehabilitation. Proven ability to enhance operational efficiency through effective interdepartmental communication and adept management of provider calendars. Skilled in HIPAA compliance and insurance verification, ensuring seamless patient care and satisfaction.

• Certified Patient Service Specialist (CPSS), 03/01/22
• Safe Space Certified

Available upon request

• Coordinator, Holiday Basket Program, local church
• Independent Parent Advocate, Special Education Committee, East Rochester UFSD

• Supported up to 13 providers simultaneously, including physicians, nurse practitioners, and PAs.
• Coordinated spinal injection scheduling and surgical appointments across multiple facilities.
• Initiated and tracked insurance denial appeals and handled peer-to-peer scheduling with payers.
• Managed scheduling templates and waitlists, ensuring prompt care delivery and operational flow.
• Verified and registered patients' insurance across multiple systems, improving billing accuracy.
• Acted as primary liaison for high-volume patient communication via phones and MyChart.
• Awarded Safe Space certification and Certified Patient Service Specialist (CPSS).
• Effectively handled front desk operations, including check-ins, co-pay collections, and end-of-day reporting.