Tanya Cluts
Summary
Proven expertise in patient confidentiality and multitasking, honed at Quest Diagnostics and Allina Health. Skilled in HIPAA compliance and venipuncture, I enhanced patient experiences and streamlined specimen handling, significantly improving lab efficiency. My strong communication abilities facilitated effective team collaboration and patient care. Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
22
22
years of professional experience
Work History
Patient Services Rep III
Quest Diagnostics
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Verified patient insurance eligibility and entered patient information into system.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Lab Assistant
Allina Medical Clinic
07.2021 - 09.2024
- Managed specimen sample handling, receiving, storage and inventory.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist/EKG Tech
Allina Health Mercy Hospital
10.2002 - 07.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Delivered precise EKG readings by carefully attaching electrodes, monitoring equipment, and recording data.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
High School Diploma -
Spring Lake Park High School
Spring Lake Park, MN05.1987
Skills
- Patient confidentiality
- Multitasking and Organization
- HIPAA Compliance
- Medical Terminology
- Gathering Information from Patients
- Venipuncture
- Specimen handling
- Communication abilities
- Data Entry
Timeline
Patient Services Rep III
Quest Diagnostics
09.2024 - Current
Lab Assistant
Allina Medical Clinic
07.2021 - 09.2024
Phlebotomist/EKG Tech
Allina Health Mercy Hospital
10.2002 - 07.2020
High School Diploma -
Spring Lake Park High School