JEANIE EVETTE FRAZIER
Augusta,Georgia
Summary
An Accomplished Agency Director experienced in running successful operations. Knowledgeable about recruiting and training employees, developing business plans and administering finances. Solid interpersonal, program management and leadership skills developed over 15+ years of progressive health insurance billing and collection experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AGENCY DIRECTOR
PACES, LLC, Pediatric Autism Clinical Evaluation Services, LLC
09.2017 - 09.2022
- Managing day-to-day operations of practice
- Hiring, training, and supervising administrative staff
- Managing finances, including budgets and payroll
- Collaborating with medical personnel to develop and assess business strategies
- Ensuring practice complies with industry regulations to included human resources administration and management to include FMLA, HIPAA, ADA, etc.
- Interacting with patients and addressing any concerns or complaints
- Organizing patient records
- Conducting regular staff meetings and performance reviews
- Working as a team to ensure the practice runs effectively and meets objectives
- Performed new applicant primary source verification
- Updated database for currency and accuracy
- Provided quality analysis and oversight
- Coordinated with physicians and medical staff administrators
- Review client bills for accuracy and completeness and proactively obtain any missing payer information for inclusion
- Post adjustments, transfer of responsibility, and refunds, when needed, and update accounting records accordingly
- Prepare invoices, reconcile billing, compile reports and other documents using billing software, and field related questions from internal teams and customers
- Submit insurance claims and follow up on unpaid, rejected, or denied claims to resolve and resubmit when required
- Prepares patient statements for charges not covered by insurance
- Insureds statements are mailed on a regular basis
- Work with patients to establish payment plan for past due accounts in accordance with provider policies
- Provide necessary information to collection agencies for delinquent or past due accounts
- Posts insurance and patient payments using medical claim billing software
- Perform “soft” collections for patient past due accounts by contacting and notifying patients via phone or mail
- For patients with coverage by more than one insurer, prepares and submits secondary claims upon processing by primary insurer
- Follows HIPAA guidelines in handling patient information
- Create insurance or patient aging reports using a medical practice billing software
- Create managed care authorization request and limits to coverage such as the number of visits
- Verified patient benefits eligibility and coverage
PHYSICIAN PRACTICE MANAGER
Neurobehavioral Associates, LLC
04.2013 - 08.2017
EXECUTIVE ADMINISTRATIVE ASSISTANT
NIIT Media Technologies, Kelly Services
02.2016 - 09.2016
PHYSICIAN PRACTICE MANAGER
Walton Rehabilitation Hospital, Neurobehavioral Assoc. LLC
04.2009 - 03.2013
Education
B.S - CRIMINAL JUSTICE, HOMELAND SECURITY
Strayer University
Augusta, Georgia07.2024
HUMAN RESOURCE IN ACCOUNTING - Accounting And Computer Science
Skinner Business School
Garden City, NY06.1985
Skills
- Interoffice Correspondence
- Reporting Requirements
- Setting Budgets
- Staff Support
- Hiring and Onboarding
- Individualized Care Plans
- Workflow Schedules
- A/P and A/R Expertise
- Personnel Management
- Financial Administration
- Collections
- Monthly Reconciliations
- Leadership Training and Development
- Develop Policies
- Unemployment Claims
- Recruitment and Hiring
- Payroll Coordination
- Compensation and Benefits
- Insurance Claims Analysis
- Protected Health Information
- Customer Experience
- EMR Systems
- ICD-10 Requirements
- Inpatient Coding
- Past Due Account Management
- Filing Appeals
- Denial Appeals Process
Certification
Privacy Compliance Problem Anticipation and Resolution Administering Payroll
Employee Performance Reviews Performance Monitoring and Evaluation
Finance and Accounting Oversight Records Organization and Management Hiring and Onboarding
Customer Care Revenue Growth
Timeline
AGENCY DIRECTOR
PACES, LLC, Pediatric Autism Clinical Evaluation Services, LLC
09.2017 - 09.2022
EXECUTIVE ADMINISTRATIVE ASSISTANT
NIIT Media Technologies, Kelly Services
02.2016 - 09.2016
PHYSICIAN PRACTICE MANAGER
Neurobehavioral Associates, LLC
04.2013 - 08.2017
PHYSICIAN PRACTICE MANAGER
Walton Rehabilitation Hospital, Neurobehavioral Assoc. LLC
04.2009 - 03.2013
B.S - CRIMINAL JUSTICE, HOMELAND SECURITY
Strayer University
HUMAN RESOURCE IN ACCOUNTING - Accounting And Computer Science
Skinner Business School
Privacy Compliance Problem Anticipation and Resolution Administering Payroll
Employee Performance Reviews Performance Monitoring and Evaluation
Finance and Accounting Oversight Records Organization and Management Hiring and Onboarding
Customer Care Revenue Growth
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