Jeaniene Asensio

Answer and direct incoming phone calls, emails, and walk-in inquiries in a professional and timely manner. Provide exceptional customer service to homeowners, residents, board members, vendors, and visitors. Track resident issues daily to help the Property Manager identify major problems. Process leases and new owner information and maintain accurate records and system information. Processed and closed work orders while coordinating follow-up on resident requests. Assist with account balance inquiries and provide residents with information about their accounts. Assist residents with access control requests, including gate barcodes and key fobs.

• Prepared and submitted pay applications, change orders, Requests of Lien (ROL), and invoices for multiple projects, ensuring timely processing and compliance. Upload approved pay applications into the Catina system and record incoming payments in QuickBooks. Conducted follow-up communications to track pending pay applications, securing timely approvals and payments. Assisted in collections efforts and established project accounting records upon receipt of new projects. Review incoming contracts for accuracy, completeness, and compliance with internal requirements. Maintained and updated receivable accounts log and monthly billing schedule, ensuring accurate tracking and reporting.

• Managed the review and entry of purchase orders into the ERP system, ensuring accurate coordination with vendors for order confirmation for efficient scheduling of domestic and international transportation. Reconciled vendor invoices with purchase orders, resolving any discrepancies to maintain financial accuracy and integrity. Assisted in the setup of parts data within the ERP system, demonstrating a high level of precision and efficiency in general data entry tasks. Managed collections on accounts. Utilized ERP system for tracking and analyzing purchasing data. Coordinated with multiple departments to meet purchasing needs and maintain accurate inventory levels. Conducted supplier evaluations and negotiations to ensure favorable terms and pricing. Developed and implemented procurement strategies to improve efficiency and cost savings.

• Communicated effectively with borrowers, underwriters, and loan officers to provide status updates. Demonstrated strong multitasking skills while managing multiple files simultaneously. Proficiently processed mortgage applications, ensuring accuracy and compliance with lending guidelines. Request and follow up on appraisals, titles, income verification. Run credit reports. Produce all the documents needed for the mortgage closing.

• Maintained high standards of customer service while gathering essential documentation from clients for loan processing. Conducted thorough reviews of loan submissions to verify compliance with established lending criteria and completeness of documentation. Coordinated with auto dealerships to rectify document deficiencies and confirm accuracy of loan details, including applicant income and employment status. Managed the accurate disbursement of loan funds to dealerships, ensuring timely execution of closings for various loans and promoting ancillary insurance products.