Mekela Tyler
Bermuda Dunes,CA
Summary
Customer success and operations professional with experience supporting residential property management portfolios and SaaS platforms, including AppFolio Property Manager. Skilled in account coordination, client relationship management, and cross-functional collaboration to drive customer satisfaction, operational efficiency, and long-term client success. Known for analyzing client needs, resolving complex issues, and delivering clear guidance that helps customers adopt platform features and achieve business goals. Adept at managing multiple projects, mitigating account risk, and serving as a trusted point of contact for stakeholders across internal teams and client organizations.
Overview
12
12
years of professional experience
Work History
HOA Administrative Coordinator
Premier Community Association Management
Palm Desert, CA
02.2025 - Current
- Manage operational support across a portfolio of 40 residential communities, serving as a primary liaison between boards, vendors, residents, and internal teams to ensure high customer satisfaction.
- Utilize AppFolio Property Manager to support community operations, track financial activity, coordinate communications, and ensure accurate documentation and workflow management.
- Analyze operational and financial data to identify risks, support budgeting decisions, and improve long-term community outcomes.
- Act as escalation point for complex resident concerns, coordinating cross-functional resolution with vendors and internal teams to maintain positive client relationships.
- Coordinate board meetings and deliver executive-level reports including financial summaries, compliance updates, and operational insights.
- Manage vendor relationships and monitor project completion to ensure service quality, accountability, and alignment with community goals.
- Revitalized the company Lunch & Learn program, expanding vendor engagement and increasing internal collaboration across departments.
- Streamlined administrative systems and trained team members on operational processes, improving efficiency and consistency of service delivery.
Client Services Associate, Global Client Services
Universal Music Group
Remote
08.2022 - 04.2024
- Managed high-volume client support operations, responding to approximately 90 client inquiries weekly via Zendesk, email, and phone while maintaining strong customer satisfaction.
- Partnered with account managers and internal departments to resolve account discrepancies and ensure accurate financial outcomes for artists and producers.
- Synthesized key contract and royalty agreement details to support account strategy and effective communication across five departments.
- Escalated complex client issues to legal and finance teams to ensure timely resolution and protect client relationships.
- Developed DocuSign templates for frequently used forms, improving process efficiency and reducing response times by 60 percent.
- Monitored account updates and financial activity for artist and producer portfolios averaging $15,000 per fiscal quarter.
Office Administrator
Mangus Accountancy Group, APC
Palm Springs, CA
10.2021 - 08.2022
- Served as the first point of contact for clients, managing scheduling, communications, and administrative workflows to support high client satisfaction.
- Coordinated approximately 50 client appointments per month while optimizing scheduling for tax professionals.
- Resolved client portal technical issues and provided guidance to clients using digital systems, improving workflow efficiency by 15 percent.
- Streamlined the firm’s document filing system, reducing retrieval time and improving operational productivity.
- Administered invoice processing and billing operations, ensuring accurate and timely financial transactions.
Receptionist
AMS Tax Service, Inc.
Bermuda Dunes, CA
01.2018 - 08.2022
- Provided administrative and client support for a high-volume tax office serving more than 200 visitors monthly.
- Implemented a confirmation text system that reduced appointment cancellations by 45 percent.
- Processed and reconciled more than 1,000 invoices monthly with 99.8 percent accuracy.
- Managed high-volume document processing and maintained organized financial records to support accounting operations.
Tutor/Receptionist, Learning Enrichment Center
Azusa Pacific University
Azusa, CA
08.2014 - 10.2017
- Delivered individualized tutoring sessions and supported student success through tailored learning strategies.
- Coordinated more than 200 tutoring appointments monthly and managed scheduling logistics for academic support services.
Education
Bachelor of Science - Vocal Performance
Azusa Pacific University
Azusa, CA12-2018
Skills
- Client Relationship Management
- Customer Satisfaction & Retention
- Account Portfolio Support
- Issue Escalation & Resolution
- Cross-Functional Collaboration
- Project Coordination
- Process Improvement
- Operational Risk Identification
- Data Analysis & Reporting
Technology
- AppFolio Property Manager
- Zendesk
- Microsoft Office Suite
- Google Workspace
- DocuSign
Timeline
HOA Administrative Coordinator
Premier Community Association Management
02.2025 - Current
Client Services Associate, Global Client Services
Universal Music Group
08.2022 - 04.2024
Office Administrator
Mangus Accountancy Group, APC
10.2021 - 08.2022
Receptionist
AMS Tax Service, Inc.
01.2018 - 08.2022
Tutor/Receptionist, Learning Enrichment Center
Azusa Pacific University
08.2014 - 10.2017
Bachelor of Science - Vocal Performance
Azusa Pacific University