Jeanine Alejandro
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to make decisions independently and quickly with minimal escalations. Willingness to take on added responsibilities to meet team goals with being comfortable with interacting with all levels of the organization and the public. Efficient in prioritizing and completing tasks promptly
Overview
10
10
years of professional experience
4
4
Certification
Work History
Certified Credit and Housing Counselor
Financial Pathways Of The Piedmont
Winston Salem, NC
02.2021 - 03.2022
- Investigated and researched credit and undistributed balances on accounts, working through to resolution to provide financial, credit, housing, crisis and advocacy counseling to clients, offering options to deal with financial concerns, including DMP and budgeting.
- Reviewed patient accounts for reversal of administrative, courtesy or contractual adjustments..
- Analyzed and evaluated credit applications and financial information, and approved credit lines to pre-defined limit.
- Abide by Counselor Certification requirements of The National Foundation for Credit Counseling and HUD. Maintain such certification.
Program Assistant/Administrative Assistant
Financial Pathways Of The Piedmont/TRC Staffing
Winston Salem, NC
09.2020 - 02.2021
- Maintain harmonious relationships with mortgage insurance companies, lenders, realtors, borrowers, educators, customers, business associates and related agencies/individuals.
- Supported planning and coordination of Center for Homeownership/Senior Financial program and associated activities.
- Assisted clients and counselors with planning and coordinating day-to-day and special program activities.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
Human Resources Administrative Assistant/File Clerk
TRC Staffing Services/Collins Aerospace
Winston-Salem, NC
09.2019 - 04.2020
- Everyday self-motivator and multi-task worker that required maintaining, organizing, updating, and filing daily employees’ documentation into Personnel, Medical, and/or Benefits files.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved traceability by creating organization systems for records, reports and employee's documentation.
Education
BBA - Human Resources Management
Strayer University
Greensboro, NC05.2022
Associate of Arts -
Texarkana College
Texarkana, TX05.2019
High School Diploma -
Patrick Henry High School
Roanoke, VA06.1999
Skills
- Navigation Software
- Promotions Programs
- Efficient Service
- Corporate Social Responsibility
- Debt Management
- Customer Care
- Consumer Protection
- Customer Accounts Management
- Strategic Financial Planning
- Financial Documentation
- Budget Analysis and Evaluation
- Credit Application Review
Certification
- Certified HUD Certified Housing Counselor. U,S Department of Housing and Urban Development (lifetime)
- Certified NFCC Certified Housing Counselor I and II. National Foundation for Credit Counseling.
Timeline
Certified Credit and Housing Counselor
Financial Pathways Of The Piedmont
02.2021 - 03.2022
Program Assistant/Administrative Assistant
Financial Pathways Of The Piedmont/TRC Staffing
09.2020 - 02.2021
Human Resources Administrative Assistant/File Clerk
TRC Staffing Services/Collins Aerospace
09.2019 - 04.2020
BBA - Human Resources Management
Strayer University
Associate of Arts -
Texarkana College
High School Diploma -
Patrick Henry High School