Jeanine Baird
Woonsocket,RI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
VIP Server
Deleware North
05.2022 - 10.2023
- Maintained a clean and inviting dining environment for VIP guests, ensuring their comfort and enjoyment.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized strong multitasking abilities to manage multiple tables simultaneously while maintaining excellent service levels.
Server
Nordstrom
02.2015 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Server
Shula's Steak House
04.2014 - 05.2016
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Video Production
New England Institute of Technology
East Greenwich, RISkills
- Staff Training
- Verbal and written communication
- Multitasking and prioritization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- High Volume Dining
- Customer Relations
- Safe Food Handling
- Adaptable and Flexible
- Team Player
- Attention to Detail
- Food and Beverage Upselling
- Problem-solving aptitude
- Allergy awareness
- Food and beverage pairings
- Guest Relations Management
Timeline
VIP Server
Deleware North
05.2022 - 10.2023
Server
Nordstrom
02.2015 - 11.2018
Server
Shula's Steak House
04.2014 - 05.2016
Bachelor of Science - Video Production
New England Institute of Technology