Charlotte Conway
Midlothian,VA
Summary
Motivated marketing veteran seeking a career change. I'm organized, driven, and have extensive experience in project management, customer service and working on tight budgets and tighter deadlines. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
VIP Server
Club Rouge, Papermoon, Pure Pleasure
Richmond, VA
04.2023 - 12.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated regularly with team members to coordinate activities throughout the shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Suggested additional items from the menu based on customer preferences.
- Worked closely with bartenders to ensure quality drinks were served quickly.
- Provided exceptional service to high volume of daily customers.
Chief Product Officer
Geojam
New York City, NY
06.2019 - 03.2020
- After several months providing marketing services to smaller businesses like independent YouTubers (ShvwnCooperMedia/Bvllshark) I was hired on to oversee and manage the developer team responsible for the Geojam app
- Worked actively to coordinate major tech updates
- Established strong communication between marketing and tech teams
- Log and prioritize bugs, updates, and any other major changes in-app
Strategic Services Support Manager
Kenshoo
New York City, NY
07.2017 - 05.2018
- Delivered strategic recommendations, provided account audits with actionable insights, honed expertise across platforms and internal teams, as well as executed key media buys for platinum-tier clients
- Managed large media for key publishers & successfully lobbied for adoption of key Facebook products such as Instagram Stories, Canvas, and placement optimized campaigns
- Delivered key audits on major accounts across geos (AMER, APJ, LATAM) in under a week to increase product adoption
Supervisor
Resolution Media
New York City, NY
11.2016 - 04.2017
- Managed and coordinated a team of strategists and media buyers to plan and execute key media strategy
- Managed large media buy for Bates Motel final season, including Tumblr Sponsored Day, extensive Facebook ad spend, and key buys on Twitter
- Actively managed smaller buys for key shows such as Duck Dynasty and Forged in Fire, while maintaining efficiency
- Managed & trained media team on newer buying styles for Pinterest (OneTap pins) and Facebook (Reach & Frequency)
Education
Bachelor of Arts -
Goucher College
Towson01.2012
Skills
- Leadership Skills
- Quality Assurance
- Strong Communication Skills
- Competitive Analysis
- Strategic Marketing
- Campaign Management
- Training and Onboarding
- Automation tools
- Team member support
- Expert troubleshooting
Timeline
VIP Server
Club Rouge, Papermoon, Pure Pleasure
04.2023 - 12.2024
Chief Product Officer
Geojam
06.2019 - 03.2020
Strategic Services Support Manager
Kenshoo
07.2017 - 05.2018
Supervisor
Resolution Media
11.2016 - 04.2017
Bachelor of Arts -
Goucher College
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