Jeanine Ballou
Dorchester,MA
Summary
Strategic HR operations leader with over 20 years dedicated to enhancing organizational effectiveness and employee experience. Expertise includes HR operations, change management, and compliance oversight. Successfully partnered with leadership to implement technology solutions and advance diversity, equity, and inclusion initiatives within high-performing workplaces.
Overview
20
20
years of professional experience
Work History
Director of Human Resources Operations
Executive Office of Energy and Environmental Affairs
Boston, MA
02.2024 - Current
- Led comprehensive HR Operations to enhance the employee experience through strategic oversight of orientation, onboarding, benefits, retirement, HR Shared Services, and service delivery. Spearheaded the development of HR policies, Standard Operating Procedures (SOPs), and the implementation of an HR Hub ticketing system to improve workflow efficiency, service quality, and operational consistency. Partnered with executive leadership and Labor Relations to manage complex employee relations matters, workplace investigations, corrective actions, and performance management. Advanced accessibility and inclusion initiatives by supporting reasonable accommodations, fostering an equitable workplace, and ensuring compliance with employment laws and organizational policies. Drove strategic HR initiatives and continuous process improvements that strengthened operational performance, enhanced service delivery, and elevated the overall employee experience.Managed comprehensive HR operations to enhance employee experience through effective onboarding, benefits, retirement, and service delivery oversight.
- Spearheaded the creation of HR policies and SOPs while deploying an HR hub ticketing system for workflow efficiency improvements.
- Collaborated with leadership and labor relations to conduct thorough employee relations investigations and corrective action management.
- Promoted diversity, equity, inclusion, and accommodation efforts while ensuring adherence to employment laws.
- Advanced strategic HR initiatives designed to improve operational performance and enhance overall employee experience.
Human Resources Deputy Director
Executive Office of Energy and Environmental Affairs
Boston, MA
03.2020 - 02.2024
- Oversaw administration and implementation of HR policies, ensuring top-quality service for the agency.
- Coordinated HR initiatives to enhance employee experience within the environmental protection department.
- Managed employee relations, determining investigation needs and collaborating with labor relations.
- Drafted investigative summaries, aiding managers in corrective action development.
- Led diversity initiatives by ensuring diverse candidate slates for open positions.
- Supported a safe, inclusive workforce through collaboration with the diversity manager.
- Addressed matters related to reasonable accommodation and disability effectively.
Human Resources Manager
Massachusetts Clean Energy Center
Boston, MA
10.2017 - 03.2020
- Implemented human resources objectives to foster a high-performance, employee-oriented culture.
- Ensured peak office efficiency to promote a productive work environment.
- Managed comprehensive benefits programs, including health, dental, and retirement plans.
- Identified legal requirements and ensured compliance with policies and reporting regulations.
- Provided coaching and policy interpretation for supervisors and management across all levels.
- Led analysis and maintenance of records mandated by law or governing bodies.
- Advised management on effective resolution of employee relations issues.
Human Resources Generalist
Massachusetts Eye & Ear
Charlestown, MA
02.2016 - 02.2017
- Provided comprehensive HR support to managers and employees in recruitment, transfers, promotions, and career counseling.
- Focused recruitment efforts on both clinical and non-clinical roles, including nursing positions.
- Enforced HR policies to ensure compliance with regulations governing employer-employee relationships.
- Conducted exit interviews to gather valuable feedback for organizational improvement.
- Facilitated employee counseling sessions regarding career advancement and promotions.
- Prepared employees for interviews with hiring managers by ensuring necessary skills alignment.
- Managed internal compensation processes to maintain equitable pay across the organization.
- Coached managers on effective communication strategies for difficult conversations.
Human Resources Global Mobility & Compensation Analyst
Management Sciences for Health
Medford, MA
07.2013 - 02.2016
- Managed the coordination and administration of the global mobility program, including international allowances and relocations.
- Coordinated Expatriates and Third Country Nationals, Contracts, Project Staff, and Payroll & Accounting about the global mobility program.
- Supported the annual salary review process, creating salary structures in the field, supporting day-to-day compensation activities, coordinating, and administering the special awards programs and other compensation projects, as assigned.
- Managed the Presidents achievement awards program, annually.
Talent Management Specialist
Management Sciences for Health
Medford, MA
11.2009 - 08.2013
- Effectively worked in partnership with Human Resources team and other functional leaders to design, develop and deliver company-wide training, program management and HR systems administration for the Learning Management System.
- Facilitated training programs as needed.
- Tracked newly hired and promoted leaders and conducted leader onboarding meetings.
- Utilized project plans to track progress and assignment completion.
Human Resources Assistant
Sovereign Bank
Boston, MA
06.2006 - 04.2009
- Managed administrative procedures for high volume, fast-paced recruiting office; handled additional administration for other Human Resources functions.
- Handled employee inquiries on benefits, employee relations, employment referrals and other HR issues as well as applicant inquiries on status, background checks.
- Produced PowerPoint presentations, termination letters, Excel tracking reports and other documents.
Education
Bachelor of Business - Human Resources Management
Southern New Hampshire University
Master Certificate - Human Resources
Cornell University, School of Industrial and Labor Relations
Skills
- HR operations strategy
- Shared services leadership
- Organizational effectiveness
- Employee experience design
- Operational excellence
- Strategic workforce planning
- Service delivery optimization
- Process improvement
- Change management
- HR transformation
- Executive partnership
- Labor relations management
- Compliance and risk oversight
- Policy governance and development
- Talent management strategies
- Benefits administration and rewards
- HR technology implementation
- Cross-functional collaboration
- Project management expertise
- Diversity, equity, inclusion, and accessibility (DEIA)
Timeline
Director of Human Resources Operations
Executive Office of Energy and Environmental Affairs
02.2024 - Current
Human Resources Deputy Director
Executive Office of Energy and Environmental Affairs
03.2020 - 02.2024
Human Resources Manager
Massachusetts Clean Energy Center
10.2017 - 03.2020
Human Resources Generalist
Massachusetts Eye & Ear
02.2016 - 02.2017
Human Resources Global Mobility & Compensation Analyst
Management Sciences for Health
07.2013 - 02.2016
Talent Management Specialist
Management Sciences for Health
11.2009 - 08.2013
Human Resources Assistant
Sovereign Bank
06.2006 - 04.2009
Bachelor of Business - Human Resources Management
Southern New Hampshire University
Master Certificate - Human Resources
Cornell University, School of Industrial and Labor Relations