Jeanine McConnaughey
Mesa,AZ
Summary
Committed, professional with the proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
31
31
years of professional experience
Work History
Senior Emergency Services Representative
Collette Vacations
06.1999 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt caring service to prioritize customer needs.
Hotel Reservationist
Alexis Hotel
01.1997 - 01.1999
- Answered multi-line phone system to respond to inquiries for accommodations.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Hotel Manager
Outlook Inn
01.1992 - 05.1996
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customer's rooms on day of check-out.
- Booked groups for weddings and organized our small spaces for the event.
- Supervised team of three front desk agents and helped to resolve issues arising during shifts.
- Offered appropriate room reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Oversaw day-to-day operations of 45-room hotel with staff of 15 employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor Of Social Work/Criminal Justice - Social Work
Metropolitan State University of Denver
Denver, COSkills
- Handling Customer Complaints
- Client Rapport-Building
- Customer Relationship Management
- Complaint Resolution
- Special Requests
- Training Junior Team Members
- Listening Skills
- Customer Satisfaction
- Client Relations Skills
- Customer Support
- Team Collaboration
- Attention to Detail
- Inbound Calls
- Creating Positive Experiences
- Product and Service Solutions
- Customer Consulting
- Excellent Communication
- Problem Resolution
- Credit Card Handling
- Best Practices
Timeline
Senior Emergency Services Representative
Collette Vacations
06.1999 - 04.2023
Hotel Reservationist
Alexis Hotel
01.1997 - 01.1999
Hotel Manager
Outlook Inn
01.1992 - 05.1996
Bachelor Of Social Work/Criminal Justice - Social Work
Metropolitan State University of Denver
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