JEANINE SANTOS
164D Cours De Clemenceau,Freehold NJ
Summary
Results-driven professional with a strong background in retail management and customer service. Successfully improved customer satisfaction through effective training and strategic inventory management. Dedicated to creating engaging shopping experiences that drive sales and long-term customer relationships.
I was working at my job for 17 years and loved everyday of it until i was offered to manager another clothing store that i thought was the best fit. i loved each and every job i had to leave my job and take some time off to handle my personal family situations.
Overview
27
27
years of professional experience
Work History
Assistant Manager/Sales Associate/Sales Executive
Lubella Boutique
Manalapan, NJ
09.2022 - 12.2023
- .
- Managed daily operations and customer service at high-end boutique to enhance customer satisfaction.
- Trained new employees on sales techniques and product knowledge, improving service effectiveness.
- Oversaw inventory management and restocked merchandise to maintain store presentation.
- Resolved customer inquiries and complaints, ensuring positive shopping experiences.
Sales Associate/Sales Floor Manager
Lola’s
Manalapan , NJ
06.2005 - 08.2021
- Was with Lolas for 18 years
- Guided customers in product selection to ensure satisfaction with purchases.
- Resolved customer complaints professionally to enhance overall shopping experience.
- Optimized product displays to improve store appearance and facilitate customer accessibility.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Personal Secretary
Santino Contracting (Family Business)
Union City, NJ
04.2000 - 05.2004
- Family owned business always and willing to help out Love working on the job site and also to supervise as well
- Prepared meeting agendas and recorded minutes for executive discussions
- Managed inventory and procurement of materials and supplies, maintaining optimal stock levels to support daily operations.
Secretary
718 Detail (Family Business)
Staten Island, NY
04.1997 - 05.1999
- Managed correspondence and communications for internal and external stakeholders.
- Organized and maintained office documents and filing systems efficiently.
- Scheduled appointments and meetings for team members and executives.
Education
Some College (No Degree) - Business Management
Berkeley College
Woodbridge, NJ06-2006
High School Diploma -
Manalapan High School
Englishtown, NJ06-2005
Skills
- Sales strategy
- Customer service
- Client relationship management
- Retail display strategies
- Inventory management
- Staff training
- Staff management
- Team leadership
- Performance evaluation
- Conflict resolution
Timeline
Assistant Manager/Sales Associate/Sales Executive
Lubella Boutique
09.2022 - 12.2023
Sales Associate/Sales Floor Manager
Lola’s
06.2005 - 08.2021
Personal Secretary
Santino Contracting (Family Business)
04.2000 - 05.2004
Secretary
718 Detail (Family Business)
04.1997 - 05.1999
Some College (No Degree) - Business Management
Berkeley College
High School Diploma -
Manalapan High School