Jeanine Self
Modesto,CA
Summary
Results-driven professional with extensive experience in customer service and patient care. Proven ability to communicate effectively and collaborate within teams. Expertise in enhancing service delivery in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Manager/Customer Service Representative
sandy bottoms spa
Modesto, California
03.2011 - 01.2026
- Managed daily salon operations to ensure exceptional service delivery and smooth workflow.
- Implemented new procedures that streamlined service processes, enhancing overall service delivery.
- Supervised and trained staff on customer service techniques and salon protocols.
- Scheduled appointments and coordinated services to optimize resource allocation.
- Maintained inventory levels, ordered supplies, and oversaw inventory control.
- Cultivated strong vendor relationships to ensure reliable supply chains and timely inventory replenishment.
- Launched targeted marketing campaigns that successfully attracted new clients and increased salon traffic.
- Regularly evaluated customer feedback to identify areas for service improvement.
Chiropractic Assistant
Chiropractic Office
Modesto, California
02.2007 - 02.2011
- Welcomed patients, confirmed insurance details, and processed co-payments to ensure smooth check-in.
- Coordinated appointment calendars to streamline scheduling and reduce patient wait times.
- Oversaw registration, insurance verification, and form completion for operational efficiency.
- Scheduled appointments in person and over the phone.
- Responded to patient inquiries regarding care plans and billing to enhance understanding and satisfaction.
- Educated patients on chiropractic care to achieve health goals.
- Assisted chiropractors with treatments like ultrasound therapy and electrical stimulation.
- Performed muscle stimulation massage and mechanical traction under doctor supervision.
Education
Some College (No Degree) - Medical Assistant
Institute of Technology
Modesto, CASkills
- Customer service
- Appointment scheduling
- Inventory management
- Patient care terminology
- Team collaboration
- Effective communication
Timeline
Manager/Customer Service Representative
sandy bottoms spa
03.2011 - 01.2026
Chiropractic Assistant
Chiropractic Office
02.2007 - 02.2011
Some College (No Degree) - Medical Assistant
Institute of Technology