Ketravia Clark
Homer,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Manager/Customer Service Representative
Tower Loan
Homer
02.2020 - 07.2022
- Manage loans, Answer calls, File folders, Calculate grades, Enter data in the computer Field call, Money handling, Bank Deposits, Call customers to solicit and collect payment
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Cashier
McAlister’s Deli
Bossier City
11.2016 - 01.2017
- Helped customer by taking their orders, Took orders via phone, Worked with a cash register, took orders, and handled money, Gave customers their food, Cleaned and maintained the store and tables
Cashier
Dollar General
Doyline, LA
12.2015 - 05.2016
- Assisted customers with finding items in the store and checking out, Maintained & cleaned store, Oversaw inventory; responsible for stoking the shelves and racks
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Cashier
Pizza Hut
Haughton, LA
12.2014 - 08.2015
- Cleaned ovens, prepped dough, and cut pizzas, Took orders and bagged up orders, Cashed out customers and handled money, Made orders
Education
Associate of Occupational Studies -
Independence University
01.2019
High School Diploma -
Minden High School
01.2011
Skills
- Proficient with computers (Microsoft Office)
- Knowledgeable in ICD-9 & CPT designations and HIPAA guidelines
- Interpersonal skills
- Customer Engagement
- Customer Relationship Management
Timeline
Manager/Customer Service Representative
Tower Loan
02.2020 - 07.2022
Cashier
McAlister’s Deli
11.2016 - 01.2017
Cashier
Dollar General
12.2015 - 05.2016
Cashier
Pizza Hut
12.2014 - 08.2015
Associate of Occupational Studies -
Independence University
High School Diploma -
Minden High School
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