Jeanisa Jones
Albany,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
AT&T
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
In-store Shopper
Wholefoods Market
07.2023 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
Key Holder
Big Lots
01.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate
Home Depot
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Birthday Party Host
Brooklyn Children's Museum
01.2020 - 03.2020
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Summer Camp Counselor
The Hebrew Educational Society
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
Education
Bachelor of Science - Sociology
University At Albany, State University of New York
05.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Retail Sales
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
AT&T
03.2024 - Current
In-store Shopper
Wholefoods Market
07.2023 - 05.2024
Key Holder
Big Lots
01.2023 - 01.2024
Sales Associate
Home Depot
01.2022 - 05.2022
Birthday Party Host
Brooklyn Children's Museum
01.2020 - 03.2020
Summer Camp Counselor
The Hebrew Educational Society
06.2019 - 08.2019
Bachelor of Science - Sociology
University At Albany, State University of New York