

Detail-oriented and dependable Administrative Professional with over 7 years of experience supporting medical and business offices. Skilled in customer service, scheduling, and insurance verification with a proven ability to manage multiple priorities efficiently in fast-paced environments. Known for maintaining accuracy, confidentiality, and professionalism while ensuring a smooth workflow and a positive customer experience.
- Manage day-to-day administrative operations, ensuring efficient office workflow.
- Greet and assist customers, handle phone and email inquiries, and coordinate appointments.
- Maintain organized records, invoices, and service documentation.
- Support management with scheduling, billing, and communication between technicians and customers.
- Contribute to a professional, customer-focused environment.
- Greeted patients, scheduled appointments, and managed a busy front office with professionalism and care.
- Verified patient insurance coverage and ensured accurate data entry into the medical system.
- Processed payments, prepared daily financial reports, and balanced registers.
- Managed time-sensitive administrative tasks while maintaining compliance with HIPAA standards.
- Coordinated with healthcare providers to verify insurance and secure pre-authorizations for treatment.
- Analyzed insurance policies and verified patient eligibility across multiple platforms.
- Ensured accurate documentation for referrals and patient communications.
- Scheduled appointments, managed front-desk operations, and maintained patient records.
- Collected and posted payments, balanced daily financial registers, and prepared reports.
- Delivered excellent service while managing confidential medical and financial information.
-Administrative & Clerical Support
-Customer Service Excellence
-Appointment Scheduling & Coordination
-Insurance Verification & Billing (CMS 1500, ICD, CPT, HCPCS)
-Data Entry & Record Management
-Financial Reporting & Payment Posting
-HIPAA Compliance
-Microsoft Word, Excel, Alta Program
-Strong Multitasking & Time Management
Upon Request