Jean Marie Schneider
Butler,PA
Summary
Versatile career experience offers foundational business building skills. Attention to details, specific customer needs and exemplary performance results in outstanding customer retention and acquisition.
Overview
34
34
years of professional experience
Work History
President
Custom Marble & Granite
07.2006 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Created online branding & marketing, increasing sales by 10%
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership
- Cultivated strong relationships with external partners to foster collaboration and maximize resources
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations
- Employed optimal safety practices to reduce worksite complaints and hazards
- Reduced operational costs through strategic cost management initiatives
- Established and maintained strong relationships with customers, vendors and strategic partners
- Maintained P&L and shouldered corporate fiscal responsibility
- Initiated strategy to drive company growth and increase market share and profitability
- Oversaw business-wide changes to modernize procedures and organization
- Represented organization at industry conferences and events
- Analyzed industry trends and tracked competitor activities to inform decision making
- Founded performance- and merit-based evaluation system to assess staff performance
- Established innovative policies to improve organizational performance and increase customer satisfaction
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards
General Manager
Takahashi
01.1999 - 06.2004
- Implemented procedure & protocols resulting in customer satisfaction and retention.
- Expertise in developing compelling and effective creative content.
- Created tours for inbound international traveler to New York City.
- Spearheaded logistics, transportation, site selection, entertainment and meals for tourism in NYC.
- Provided customer service and satisfaction to maintain customer relationships.
- Experience with and knowledge of digital marketing and CRM strategies.
- Improved strategies and customer relations increased sales by greater than 10% each year.
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Managed budget implementations, employee evaluations, and contract details
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Mitigated business risks by working closely with staff members and assessing performance
Small Business Development
RHS Associates
01.1990 - 12.1999
- Guided small business owners & entrepreneurs to move their business from concept to Concept.
- Incorporation, payroll, employee recruitment, advertising, marketing and financial responsibility.
- Recruited entrepreneurs for our services.
- Customer service and satisfaction
Executive Board Member
Stone Fabricators Alliance
01.2011 - 06.2016
- First female director on Executive Board
- Managed organization's first and largest industry trade show that allowed fully running machinery in show setting.
- Developed relationships with all vendors and sponsors globally
- Assisted with development of organizational budgets and resource allocation plans.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented strategies to drive organizational growth and development.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Represented organization at industry conferences and events.
Education
Bachelor of Science - Business Administration And Management
05.1991
Skills
- Profitability Optimization
- Financial Management
- Quality Assurance
- Spacial design, color cohesiveness, functionality
- Tourism and travel
- Transportation & logistics
- Customer service
- Customer retention
Accomplishments
- First woman to hold a director's position on the Stone Fabricators Alliance board.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Evolved a stone fabrication shop into a design center
Equestrian
A life long passion has been horses. Competing in the A circuit as a child, riding in rodeo in my early adult years and finally trail riding and camping in the national & state forests across the country, horses have been a staple in my life.
Additional Information
I actively work with rescues for dogs. I foster, rehabilitate rescue dogs to make them into suitable pets for families. My specialty is working dogs or guardian breeds.
Timeline
Executive Board Member - Stone Fabricators Alliance
01.2011 - 06.2016
President - Custom Marble & Granite
07.2006 - 12.2023
General Manager - Takahashi
01.1999 - 06.2004
Small Business Development - RHS Associates
01.1990 - 12.1999
College of Staten Island of The City University of New York - Bachelor of Science, Business Administration And Management
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