Jean Marie Stevens
Pharmacy Technician & Service Representative
Jacksonville,FL
Summary
Experienced Registered Pharmacy Technician eager to bring talent and expertise to any company. Successful in building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Detail attentive representative with over 20 years of exceptional services for company goals. Accomplished in customer services and over 12 years of experience in various settings from Retail, Community, Hospital, Home Delivery and Compound pharmacies. Driven into the medical field after the completion of a Vocational training program Internship at NAS JAX Navy Base Hospital Pharmacy.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Optum Rx
10.2018 - Current
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Data entry for modifying patient profiles to include current medications and insurance details, meeting metric goals at above 85% to goal.
- Answered incoming phone calls and initiated outbound clarification matters with doctors, nurses and case management.
- Ordered medications in timely fashion to replenish stock and increase inventory in anticipation of need in orderly fashions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items with 100% quality sufficiency.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy safety operations through varies activities with strong commitment to accuracy, efficiency, and service quality
Youth Development Specialist
United Congregations For Communities & Youth
08.2003 - Current
- Coordinated transitional services for youth of diverse backgrounds.
- Assisted clients with obtaining housing, employment and support resources.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Organized and attended meetings, trainings and conferences to maintain order in community environments.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment. Example: First Aid and CPR.
Pharmacy Technician
CVS Health Pharmacy
09.2012 - 07.2015
- Assisted pharmacist by filling prescriptions for over 100 customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Set up and modified patient profiles to include current medications and insurance details 99 percent of time on standard orders.
- Competent to universal precautions, infection control for OSHA Standards/Risk analysis for isolation procedures.
- Assisted in triage, first aid, and/or referral to outside medical providers.
Education
Associate of Applied Science - Vocational-Technical Education
Job Corps
Jacksonville, FL05.2007
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2001
Skills
- Organization and Prioritization
- Fill Orders
- Prescription Preparation
- Drug Compounding
- FDA and ICH Guidelines
- HIPAA
- Medication and Equipment Invoicing
- Safety Protocols and Risk Management
- Pyxis Med Station
- Prepare bubble packs
- Drug utilization review
- Medicare and Medicaid process
Timeline
Pharmacy Technician
Optum Rx
10.2018 - Current
Pharmacy Technician
CVS Health Pharmacy
09.2012 - 07.2015
Youth Development Specialist
United Congregations For Communities & Youth
08.2003 - Current
Associate of Applied Science - Vocational-Technical Education
Job Corps
High School Diploma -
Sandalwood High School
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