Hi, I’m
Jeanna Olivo
Lewisville,TX
Summary
Dedicated and results-driven young professional with experience in account management and a proven track record of building strong relationships with clients to drive growth and revenue. Seeking to leverage my skills and experience by receiving criticism and development from my peers/supervisors to make a meaningful impact in a dynamic and fast-paced organization.
Overview
4
years of professional experience
Work History
Odin Energy
Texas Account Manager
10.2022 - Current
Job overview
- I would be in constant communication with the customer regarding their payments and apply them as needed per the contract. Maintain an open line of communication with customers as well to ensure 100% satisfaction and quality completion of their projects.
- Monitoring the company calendar to ensure an adequate amount of projects are completed in a day for the company to reach its daily/weekly revenue, and coordinating with customers, sales reps, and technicians concerning availability on when projects can be completed or if rescheduling is needed
- Demonstrating resourcefulness and proactive work in conflict resolution, adapting to changing environments while advocating for client high quality service and upholding company policies
- Supervising and editing daily sheets on tasks completed and payments applied
- Responsible for building insulation and aeroseal reports of every customer's project and making sure pictures and completion forms have been signed with a detailed view for the customer to review post-job completion.
Waterlogic USA
National Account Administrator
09.2022 - 10.2022
Job overview
- Responsible for maintenance of important customer relationships by applying for payments, updating contracts, allocating units/serials to company accounts, building invoices, submitting work orders needed for their units, Creating customer accounts and contracts needed for those accounts, and making sure any changes or activity made to accounts was recorded on any account was recorded on spreadsheets and submitted to customers and any higher-ups
- Oversight of completion of all service requests, serving to make sure that sales reps and scheduling coordinators had an adequate amount of information needed to complete along with staying in communication with customers in regards to all cross information.
- Once completed, I was responsible for making sure their account and the customer was notified that everything was updated accordingly through Excel, Salesforce and Eautomate with location, serial number, pricing, and quantity and submitting invoices reflecting this exact information
- Executed role by staying organized and attentive to sensitive detail, multitasking efficiently, prioritizing appropriate tasks, and worked under pressure for extended periods of time in order to fulfill company needs and client satisfaction.
Waterlogic USA
Customer Care Team Lead
07.2021 - 09.2022
Job overview
- Supervised the Customer Care Department while taking inbound/outbound calls along with escalations with about 50-75 customers daily.
- Hosted monthly One on Ones for employees, going over their KPI's and QA's presented along with an improvement plan for the following month as needed
- Created and developed a Livechat sub department independently within customer care to solely focus on the Livechat and Corrigo systems used by Waterlogic
- Responsible for full training and mentoring new hires on the various software programs used and how to navigate through them for the duration of their workday.
- Updated and independently submitted the insurance claims for the company through Avetta and recorded this information back to an organized spreadsheet I developed for the team.
Dominos Pizza
Assistant Manager
01.2021 - 06.2021
Job overview
- Communicating with customers daily in regards to orders, payments and maintaining an open line of communication for any open ended questions.
- Tracked Inbound and outbound calls, monitored daily product outflow and inventory of the store
- Reported to local, regional and national authority figures to meet the standard for store operations
- Keyholder- opened and closed daily and maintained orders with the customers and employees
- Interviewed and hired for positions and led the training and mentoring for all new hires.
City of Euless
Head Lifeguard
05.2019 - 05.2021
Job overview
- Greeting and communicating rules of the aquatic park to new customers
- Supervising swimmers while enforcing rules and regulations
- Administering a series of tests and inspections to ensure the quality of water is safe for swimmers and pedestrians
- Shadowing and training new hires in administering CPR and the use/application of an AED
- Administering CPR and First Aid
Education
Trinity High SchoolEuless, TX
High School Diploma
01.2021
Skills
- Strong customer engagement
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Planning and Scheduling
- Compliance Requirements
- Employee Mentoring
- Salesforce Training
- CRM Software
- New Account Creation
- Time Management
- Database Management
- Supplier Auditing
- Payment Collecting
Accomplishments
- While working with Odin Energy a main responsibility of mine was to maintain a weekly average revenue goal of $50,000 for Texas which I was not only able to accomplish but lead and surpass the other territories by $30,000
- While working at Waterlogic USA I was enrolled in an emerging leaders course where I was able to grow my customer service skills and leadership skills not only for my current position but throughout my career as well.
- While at Waterlogic I collaborated with a team of 10 people as part of a bad debt collections project for Nation accounts where we were able to collect over $750,000 across >1,000 different locations.
Timeline
Texas Account Manager
Odin Energy
10.2022 - Current
National Account Administrator
Waterlogic USA
09.2022 - 10.2022
Customer Care Team Lead
Waterlogic USA
07.2021 - 09.2022
Assistant Manager
Dominos Pizza
01.2021 - 06.2021
Head Lifeguard
City of Euless
05.2019 - 05.2021
Trinity High School
High School Diploma