Michael Mattson
Katy
Summary
Experienced FOH Manager with over a decade in optimizing operations and fostering collaboration. Skilled in cash handling procedures, and ensuring compliance with food safety regulations. Focused on enhancing guest experiences and driving operational efficiency through effective staff scheduling, new-hire training, and direct guest interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Manager (Host, To-Go and Bar)
Saltgrass Steakhouse
07.2024 - Current
- Managed employee scheduling for a team of 20+ front-of-house staff to enhance operational efficiency.
- Facilitated onboarding and skill enhancement programs to ensure new hire readiness.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Managed cash handling procedures, reconciled daily sales reports, and maintained accurate records for financial reporting purposes.
- Monitored bar stock levels and strategically ordered supplies to support consistent service and meet customer demand.
Shift Supervisor
Naples Italian Ristorante
Mullica Hill, NJ
04.2023 - 06.2024
- Trained and mentored new staff on menu knowledge and customer service standards.
- Collaborated with management to refine service protocols, improving operational efficiency by streamlining workflows.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Shift Supervisor
HK Kitchen and Draft House
New York, NY
12.2019 - 03.2023
- Coordinated and organized schedules for 10+ front-of-house team members, aligning staffing levels with peak service times.
- Developed and updated menu offerings to align with culinary trends and customer preferences.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Shift Supervisor
Naples Italian Ristorante
Mullica Hill, NJ
12.2014 - 11.2019
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Server
Olive Garden
Voorhees, NJ
01.2013 - 11.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
- Strong customer engagement
- Profit-driven guest experience enhancement
- Optimizing staff schedules
- Comprehensive training programs
- Rigorous food safety adherence
- Precise cash management
- Skilled in invoice reconciliation and order fulfillment
- Maintains composure under pressure
Certification
- Manager Food Handlers License
- TABC License
Timeline
Front of House Manager (Host, To-Go and Bar)
Saltgrass Steakhouse
07.2024 - Current
Shift Supervisor
Naples Italian Ristorante
04.2023 - 06.2024
Shift Supervisor
HK Kitchen and Draft House
12.2019 - 03.2023
Shift Supervisor
Naples Italian Ristorante
12.2014 - 11.2019
Server
Olive Garden
01.2013 - 11.2014