Jeanna Spencer
Elizabeth,Indiana
Summary
- Experienced in supervising, training, and motivating teams to achieve organizational goals.
- Expertise in project management, conflict resolution, and effective communication, resulting in improved team performance and enhanced workflow efficiency.
- Proven history of maximizing team productivity by designing and maintaining production schedules that meet or exceed targets.
- Dedicated to employee safety and proactive management of assignments, schedules, and personnel to optimize operations.
Overview
26
26
years of professional experience
Work History
Patient Account Coordinator
Baptist Health Floyd
New Albany, IN
08.2024 - Current
- Verified patients' insurance coverage and payment methods during the admission and check-in processes.
- Maintained accurate and up-to-date patient records, including registration data in electronic medical record (EMR) systems.
- Streamlined patient scheduling by coordinating appointments across multiple departments, enhancing care delivery and efficiency.
- Ensured compliance with privacy laws by obtaining necessary signatures for HIPAA forms and treatment consents.
- Conducted face-to-face interviews to collect comprehensive demographic, insurance, and medical information for patient registration.
- Guided patients through completing essential consent and medical documentation with clarity and professionalism.
- Accurately processed patient payments, including co-pays and deductibles, maintaining detailed financial records.
- Adhered strictly to HIPAA guidelines while managing sensitive patient data to ensure confidentiality and security.
- Collaborated with clinical teams to expedite the registration process and minimize patient wait times.
- Oversaw waiting areas, fostering a safe, welcoming, and comfortable environment for patients and visitors.
Medical Receptionist
South Harrison Community School
Elizabeth, IN
08.2017 - 05.2024
- Provided patient education on healthcare topics, including nutrition, disease prevention, and wellness strategies.
- Delivered clear instructions to patients regarding medications, procedures, and physician's recommendations.
- Maintained accurate and detailed documentation during patient visits, ensuring efficient record-keeping.
- Supported administrative operations during peak hours by managing general office tasks.
- Handled front-office responsibilities, including answering calls, scheduling appointments, greeting patients, and managing supply orders.
- Prepared patients for examinations by measuring vital signs and obtaining comprehensive medical histories.
- Collected and processed patient samples for laboratory testing with adherence to established protocols.
Office Manager
Auto Trader Magazine
Louisville, KY
01.1999 - 01.2009
- Managed accounts receivable and payable, ensuring accurate recordkeeping and timely processing.
- Reconciled daily receipts and prepared comprehensive financial reports for the General Manager and Regional Manager.
- Prepared and submitted expense vouchers to the corporate office, maintaining an internal ledger of all transactions.
- Planned, organized, and executed tasks efficiently with minimal supervision.
- Provided exceptional customer service with a friendly and professional approach.
- Delivered administrative support to staff and coordinated office supply procurement and maintenance.
- Managed petty cash and resolved human resource matters at the local level.
- Conducted new hire orientations and prepared payroll for processing.
- Performed weekly audits to ensure compliance and accuracy in operations.
Education
GED -
Shawnee High School
Louisville, KY01-2014
Skills
- Strong organization
- Follow-up skills
- Excellent judgment
- Administrative support
- Verbal and written communication
- Data entry proficiency
Timeline
Patient Account Coordinator
Baptist Health Floyd
08.2024 - Current
Medical Receptionist
South Harrison Community School
08.2017 - 05.2024
Office Manager
Auto Trader Magazine
01.1999 - 01.2009
GED -
Shawnee High School
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