Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Susan Darnall

Collections Supervisor
Elizabeth,Indiana
Susan Darnall

Summary

Accomplished Collections Supervisor and motivated leader with a solid history of collections and customer service achievement. Excellent organizational and prioritization skills. Excel in developing and implementing new processes, reporting with attention to detail.

Overview

17
years of professional experience

Work History

Solventum

Supervisor Collections US Midwest Region
04.2024 - Current

Job overview

  • Remote supervisor for a staff of twelve collectors with different skill sets
  • Reporting- daily, weekly, and monthly
  • Processing of rate impacts
  • Excellent communication skills
  • Able to manage diverse personalities
  • Resolution of escalated issues
  • Proficiencies-
  • Microsoft Outlook
  • Tableau
  • Word
  • Excel
  • PowerPoint
  • Workday
  • Litmos
  • Copilot
  • Teams
  • Business Objects
  • Compliance Wire
  • Delair Computer Software

3M Health Care, Medical Solutions Division

Supervisor Collections US Midwest Region
04.2019 - 04.2024

Job overview

  • Remote supervisor for a staff of eleven collectors with different skill sets
  • Reporting- daily, weekly and monthly
  • Processing of rate impacts
  • Excellent communication skills
  • Able to manage diverse personalities
  • Resolution of escalated issues
  • Proficiencies-
  • Microsoft Outlook
  • Tableau
  • Word
  • Excel
  • PowerPoint
  • Workday
  • Teams
  • Business Objects
  • Compliance Wire
  • Delair Computer Software

Hope Medical Supply

Manager Billing and Collections
01.2009 - 09.2019

Job overview

  • Electronic billing/paper claims
  • Medical records
  • Reporting
  • Training
  • Customer service and general office management
  • Coordinate conferences, meetings, or special events
  • Human resources
  • Audits- Medicare and Medicaid
  • Manage special projects
  • Team DME Computer Software

Education

Fox Technical High School

High School from General Study

Georgetown Community College

Nursing Education

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor Collections US Midwest Region

Solventum
04.2024 - Current

Supervisor Collections US Midwest Region

3M Health Care, Medical Solutions Division
04.2019 - 04.2024

Manager Billing and Collections

Hope Medical Supply
01.2009 - 09.2019

Georgetown Community College

Nursing Education

Fox Technical High School

High School from General Study
Susan DarnallCollections Supervisor