Jeanna Thornton Peters
Howe,TX
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
7
7
years of professional experience
Work History
Chief Operating Officer
The Owen Academy, LLC
03.2024 - 07.2026
- Implemented strategic initiatives to drive organizational growth and market expansion. This was a start up company with a unique ABA approach.
- Collaborated with executive leadership to define long-term vision and strategic priorities for the organization.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Recruiting, interviewing, and hiring/terminating all staff members. Credentialing and ensuring compliance with the BCBA Board, the State of Oklahoma, and payer regulations.
General Manager of Operations
America's Best Contact and Eyeglasses
04.2023 - 03.2024
- Led cross-functional teams to achieve organizational goals and improve service delivery. Team consisted of 15 retail employees, 2 optician techs, and the site optometrist.
- Coordinated across a network of 17 stores to maximize optometrist utilization and patient volume per day by thoughtfully prescheduling and coaching staff on patient data management.
- Leveraged dual role as GM of the optometrist practice and the retail store to create a sales pipeline from eye exam to checkout. Cross-trained techs and retail staff to convert their customer from an opportunity to a lead for the partner business. This led my store to be fourth in the region, with an annual revenue of 1.9 million dollars.
Area Manager
Walmart Corporation/Vision Centers/ Health Clinics
03.2019 - 04.2023
- Managed a $750,000 dollar inventory and incoming shipments, maintaining accurate stock level and minimizing out-of-stock situations by utilizing data on previous store performance.
- Coordinated with other stores in the region to provide continuity of care for the patient and emphasize the nationwide brand.
- Stepped in as a primary point of contact for COVID-19 testing, implementing of safety protocols and conducting tests; to ensure a safe environment for staff and customers during the pandemic. Converting staff roles quickly to assist the business needs.
- Oversaw team performance, providing training and mentorship to improve service quality.
Education
Bachelor of Science - Psychology
Our Lady of The Lake University
San Antonio, TX06-1992
Skills
- Office Management
- Report & Document Preparation
- Records Management
- Spreadsheet & Database Creation
- Meeting & Event Planning
- Staff Development & Training
- Accounts Payable/Receivable
- Inventory Management
- Policies & Procedures Manuals
- Bookkeeping & Payroll
- Insurance Coding & Billing
Timeline
Chief Operating Officer
The Owen Academy, LLC
03.2024 - 07.2026
General Manager of Operations
America's Best Contact and Eyeglasses
04.2023 - 03.2024
Area Manager
Walmart Corporation/Vision Centers/ Health Clinics
03.2019 - 04.2023
Bachelor of Science - Psychology
Our Lady of The Lake University